Manmeet Kaur
Hamilton
Summary
Adept at leveraging analytical thinking and expert problem-solving skills, I significantly enhanced customer relations and operational efficiency at Intact Insurance. My tenure at McMaster University honed my ability to mentor and innovate, driving research advancements. Specializing in customer service and research, I blend hard and soft skills to achieve and exceed objectives.
Overview
3
3
years of professional experience
Work History
Specialist, Sales and Customer Service
Intact Insurance
09.2024 - Current
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Trained new employees on customer service, money handling and organizing strategies.
Associate, Sales and Customer Service
Intact Insurance
02.2022 - 08.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Supported team members with conflict resolution skills, leading to a more cohesive work environment.
- Acted as a liaison between customers and various internal departments, facilitating communication to ensure timely resolution of issues and concerns.
- Managed high-volume phone lines while maintaining professionalism under pressure, ensuring efficient call routing and accurate documentation of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
Postdoctoral Researcher
McMaster University
05.2022 - 04.2023
- Enhanced research outcomes by designing and implementing innovative experiments in the lab.
- Leveraged interpersonal and communication skills to mentor PhD, graduate and undergraduate students.
- Conducted thorough literature reviews to inform experimental design and maintain awareness of current trends in the field.
- Mentored junior researchers, enhancing their skills and supporting their career development.
- Applied advanced statistical techniques to analyze complex datasets, revealing novel insights into the subject matter.
- Collaborated with researchers and scientists to design and execute experiments.
- Participated in lab meetings and project presentations.
Education
Ph.D. - Nanotechnology
Indian Institute of Technology
Roorkee, India06-2021
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Specialist, Sales and Customer Service
Intact Insurance
09.2024 - Current
Postdoctoral Researcher
McMaster University
05.2022 - 04.2023
Associate, Sales and Customer Service
Intact Insurance
02.2022 - 08.2024
Ph.D. - Nanotechnology
Indian Institute of Technology
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