Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Manmeet Kaur

Manmeet Kaur

Kelowna,BC

Summary

Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Eldorado Resort
Kelowna, British Columbia
09.2023 - Current
  • Processed payments, cashiering duties and credit card transactions accurately.
  • Delegated work to staff, setting priorities and goals.
  • Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Developed work schedules according to budgets and workloads, covering priority tasks.

Server Team Lead

Boston Pizza
Kelowna, British Columbia
02.2023 - Current
  • Implemented upselling initiatives to maximize sales opportunities with customers.
  • Lead and mentor a team of servers to ensure exceptional customer service and satisfaction.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Assistant Store Manager

Guess Clothing Company
Surrey, British Columbia
11.2021 - 01.2023
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Dispatch Manager

Ad Services
Surrey, British Columbia
05.2020 - 12.2022
  • Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
  • Coordinated daily routing and scheduling for drivers to optimize delivery times and reduce fuel consumption.
  • Analyzed dispatch data to identify trends, improve processes, and increase overall efficiency.
  • Recognized by management for providing exceptional customer service.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
  • Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.

Education

Operation Management in Business - Business Management

British Columbia Institute of Technology
Burnaby, None
04-2020

Skills

  • Cash control
  • Hospitality services
  • Staff training
  • Administrative skills
  • Strong leadership
  • Cash management
  • Sales analysis
  • Customer service focus
  • Store organization
  • Problem-solving
  • Reliability
  • Data visualizations
  • MS word, excel, and outlook

Certification

  • Serve it right
  • First Aid Level 1
  • Food Safety Level 1

Timeline

Front Desk Supervisor

Eldorado Resort
09.2023 - Current

Server Team Lead

Boston Pizza
02.2023 - Current

Assistant Store Manager

Guess Clothing Company
11.2021 - 01.2023

Dispatch Manager

Ad Services
05.2020 - 12.2022

Operation Management in Business - Business Management

British Columbia Institute of Technology

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Manmeet Kaur