Summary
Overview
Work History
Education
Skills
Languages
References
Languages
References
Timeline
Generic
Manmeet Kaur

Manmeet Kaur

Riverview,NB

Summary

Dynamic and detail-oriented professional with experience in supply chain management, shipping, and logistics. Talented at arranging shipments, negotiating contracts, and working with vendors across Canada. Skilled at problem-solving and identifying cost-saving opportunities to optimize supply chain processes. Proven track record of success developing and implementing innovative solutions, increasing efficiency and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Logistics Coordinator

Tas Refrigerated distribution
Brampton, ON
12.2022 - 04.2024
  • Utilized computer systems to track shipments from origin to destination and generate reports accordingly for management
  • Organized daily deliveries and pick-ups according to geographic area and delivery employee availability
  • Prioritized tasks and managed deadlines under strict time constraints
  • Developed strong relationship with vendors and suppliers to ensure timely delivery of products as well as mitigating the problems occur
  • Coordinated daily operations such as loading, unloading trucks, packing orders, shipping, receiving items, and other logistics activities
  • Collaborated with cross functional teams such as sales, customer service, finance to resolve issues related to deliveries or billing discrepancies
  • Utilized Warehouse Management Systems software tools for tracking goods throughout their journey from production till delivery at customers' end
  • Created detailed documentation for all transactions related to incoming and outgoing shipments including manifests, labels.

Team Member

Tim Hortons
Woodbridge, ON
09.2022 - 10.2023
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
  • Memorized food and drink recipes to prepare orders with speed and accuracy
  • Communicated effectively with customers, supervisors, and team members
  • Performed opening and closing duties, including store cleaning and restocking
  • Greeted customers and answered questions regarding products and promotions
  • Assisted new employees during training sessions
  • Assisted customers with product inquiries, orders, returns, refunds, and other service requests
  • Notified supervisors of item shortages and organized materials in appropriate locations
  • Collaborated with other employees to meet sales targets and deadlines
  • Placed orders into POS systems and handled cash and credit transactions
  • Maintained current knowledge of industry trends in order to remain competitive in the market.

Customer Service Representative

Godspeed group
Brampton, ON
09.2021 - 08.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Addressed customer concerns and provided timely resolution to mitigate complaints.
  • Completed calls and followed scripts to maintain good call control.
  • Sent emails, returned voicemail messages, and mailed documents to process customer requests.
  • Problem-solved to turn frustrated clients into repeat customers and improve company bottom line.
  • Reviewed, evaluated, and categorized paperwork and verified accuracy to acquire and retain business.
  • Learn to identify customer needs or desires to recommend the appropriate product or service.
  • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
  • Keep a record of incoming inquiries to be able to reference later.
  • Be able to process orders, forms, applications, or requests.
  • Work with colleagues when necessary to resolve customer complaints.
  • ·Provide feedback to other departments to help improve sales, marketing, and business processes.

Education

Diploma - Computer Science

Seneca College
04.2023

Skills

  • Logistics Analysis
  • Supply Chain Management
  • Customer Service
  • Transportation Planning
  • Documentation
  • Multitasking
  • Time management
  • Task prioritizing
  • Problem-Solving

Languages

  • Punjabi, Native
  • English, Fluent

References

References available upon request

Languages

English
Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

References

References available upon request.

Timeline

Logistics Coordinator

Tas Refrigerated distribution
12.2022 - 04.2024

Team Member

Tim Hortons
09.2022 - 10.2023

Customer Service Representative

Godspeed group
09.2021 - 08.2022

Diploma - Computer Science

Seneca College

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Manmeet Kaur