Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Manmeet Kaur

Surrey,BC

Summary

A hardworking and detail-oriented job seeker with excellent customer service skills eager to secure a job position within this organization. Ready to help the team achieve company goals. Dedicated to an open, communicative culture where customers feel heard and welcomed.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Supervisor

Nando's
11.2021 - Current
  • Worked with POS system to place orders and manage bills.
  • Engaged guests in friendly conversation to boost satisfaction and restaurant loyalty.
  • Ensured food service and quality control.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with restaurant standards.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members by applying strong leadership talent, maintaining a harmonious working environment conducive to productivity.
  • Facilitated collaboration between team members.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintain records of stock,repairs, sales and wastage.

Supervisor

Ultimate Banquet Hall
01.2022 - 04.2023
  • Answered guest questions about event plans and food service choices.
  • Maintained a clean and organized dining area for optimal guest comfort by setting up tables and chairs based on events.
  • Performed and provided training regarding a variety of cleaning duties such as damp dusting, dry & wet mopping, and maintaining overall cleanliness according to organizational policies, procedures, and routines.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.


Housekeeping Aide

Elim Village
05.2023 - 12.2023


  • Supported laundry operations by washing, drying, and folding linens as needed.
  • Cleaned carpets and rugs by methods such as vacuuming , shampooing, brushing, and shaking.
  • Promoted safety awareness among team members through the proper use of equipment and chemicals during cleaning tasks.
  • Cleaned and disinfected washrooms and replenished items such as soaps, towels, toiletries, and other supplies.
  • Coordinated with other departments such as maintenance and front desk staff and reported damaged or inoperable furniture.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Cleaner

Dexterra
01.2024 - 03.2024
  • Enhanced workplace cleanliness by performing daily cleaning tasks, including sweeping, mopping, and dusting.
  • Vacuum and mopped all office floors, including carpet and hard floors.
  • Restocked depleted supplies such as toilet rolls, hand towels, and hand soap.
  • Spot-cleaned and thoroughly washed lobby floors.
  • Emptied and sanitized waste and recycling bins.
  • Prepared freshly brewed coffee on every floor before the start of business hours.

Education

Post Graduation Diploma - Business And Project Management

Vancouver Community College
Vancouver, BC
09.2021

Bachelor of Science - Chemistry

Panjab University
Chandigarh, India
04.2019

Skills

  • Multitasking
  • Task Prioritization
  • Task Delegation
  • Effective Communication
  • Analytical Thinking
  • Decision-Making
  • Time management
  • Organizational Skills
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Active Listening
  • Customer Service
  • Cleaning techniques
  • Chemical Handling
  • Health Standards Compliance
  • Attention to Detail
  • Minor Repairs
  • Physical Stamina

Languages

English
Native or Bilingual
French
Elementary
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

Food Safe

Serving it Right

First Aide

Hospitality


Timeline

Cleaner

Dexterra
01.2024 - 03.2024

Housekeeping Aide

Elim Village
05.2023 - 12.2023

Supervisor

Ultimate Banquet Hall
01.2022 - 04.2023

Supervisor

Nando's
11.2021 - Current

Post Graduation Diploma - Business And Project Management

Vancouver Community College

Bachelor of Science - Chemistry

Panjab University
Manmeet Kaur