Manmeet Kaur
Surrey,BC
Summary
A hardworking and detail-oriented job seeker with excellent customer service skills eager to secure a job position within this organization. Ready to help the team achieve company goals. Dedicated to an open, communicative culture where customers feel heard and welcomed.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Nando's
11.2021 - Current
- Worked with POS system to place orders and manage bills.
- Engaged guests in friendly conversation to boost satisfaction and restaurant loyalty.
- Ensured food service and quality control.
- Boosted team performance by developing customer service training materials and conducting service training.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with restaurant standards.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members by applying strong leadership talent, maintaining a harmonious working environment conducive to productivity.
- Facilitated collaboration between team members.
- Evaluated customer needs and feedback to drive product and service improvements.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintain records of stock,repairs, sales and wastage.
Supervisor
Ultimate Banquet Hall
01.2022 - 04.2023
- Answered guest questions about event plans and food service choices.
- Maintained a clean and organized dining area for optimal guest comfort by setting up tables and chairs based on events.
- Performed and provided training regarding a variety of cleaning duties such as damp dusting, dry & wet mopping, and maintaining overall cleanliness according to organizational policies, procedures, and routines.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Provided friendly, courteous service to create memorable moments for guests.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Housekeeping Aide
Elim Village
05.2023 - 12.2023
- Supported laundry operations by washing, drying, and folding linens as needed.
- Cleaned carpets and rugs by methods such as vacuuming , shampooing, brushing, and shaking.
- Promoted safety awareness among team members through the proper use of equipment and chemicals during cleaning tasks.
- Cleaned and disinfected washrooms and replenished items such as soaps, towels, toiletries, and other supplies.
- Coordinated with other departments such as maintenance and front desk staff and reported damaged or inoperable furniture.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Cleaner
Dexterra
01.2024 - 03.2024
- Enhanced workplace cleanliness by performing daily cleaning tasks, including sweeping, mopping, and dusting.
- Vacuum and mopped all office floors, including carpet and hard floors.
- Restocked depleted supplies such as toilet rolls, hand towels, and hand soap.
- Spot-cleaned and thoroughly washed lobby floors.
- Emptied and sanitized waste and recycling bins.
- Prepared freshly brewed coffee on every floor before the start of business hours.
Education
Post Graduation Diploma - Business And Project Management
Vancouver Community College
Vancouver, BC09.2021
Bachelor of Science - Chemistry
Panjab University
Chandigarh, India04.2019
Skills
- Multitasking
- Task Prioritization
- Task Delegation
- Effective Communication
- Analytical Thinking
- Decision-Making
- Time management
- Organizational Skills
- Adaptability and Flexibility
- Teamwork and Collaboration
- Active Listening
- Customer Service
- Cleaning techniques
- Chemical Handling
- Health Standards Compliance
- Attention to Detail
- Minor Repairs
- Physical Stamina
Languages
English
Native or Bilingual
French
Elementary
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Food Safe
Serving it Right
First Aide
Hospitality
Timeline
Cleaner
Dexterra
01.2024 - 03.2024
Housekeeping Aide
Elim Village
05.2023 - 12.2023
Supervisor
Ultimate Banquet Hall
01.2022 - 04.2023
Supervisor
Nando's
11.2021 - Current
Post Graduation Diploma - Business And Project Management
Vancouver Community College
Bachelor of Science - Chemistry
Panjab University