Manmeet Kaur
Brampton,ON
Summary
Job Objective:- Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales & Event Coordinator
Sheraton Gateway Hotel
07.2022 - Current
- Improved productivity by increasing customer communication and responding to feedback
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Maintained long-term relationships with high net-worth clients
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales
- Trained and mentored new sales representatives
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Generated new leads through networking and attending industry events
- Negotiated contracts with clients and developed relationships with key personnel
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Managed event logistics and operations
- Brainstormed and implemented creative event concepts and themes
- Coordinated schedules and timelines for events
- Managed administrative logistics of events planning, event booking, and event promotions
- Developed post-event reports to determine effectiveness of each event
- Communicated with catering, lighting and sound companies to obtain price quotes
Sales Manager
PM Hospitality Strategies Inc.
10.2019 - 12.2021
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Met with clients, delivering presentations, and educating on product and service features and offerings
- Closed lucrative sales deals using strong negotiation and persuasion skills
- Established and cultivated solid business relationships with new or existing customers
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Evaluated performance against goals and implemented appropriate development plans
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Drove sales by developing multi-million dollar contract sales
Area Sales Coordinator
PM Hospitality Strategies Inc.
03.2018 - 12.2018
- Drove team revenue totals by bringing in top sales numbers.
- Responded to internal and external customer needs with focus on quick resolutions and strong sales enablement.
- Prioritized sales work based on market trends, customer needs and territory goals.
- Enrolled, onboarded and trained customers in company products.
- Worked with independent contractors to expand workforce and better reach customers
- Developed, grew and maximized financial results through continuous improvement efforts for individual and group sales
Front Office Supervisor
PM Hospitality Strategies Inc.
12.2016 - 01.2018
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Dispersed petty cash to employees and collected and managed receipts.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Completed bi-weekly payroll for 11 employees
Front Desk Agent
PM Hospitality Strategies Inc.
07.2015 - 12.2016
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Maintained clean and organized front desk areas to uphold polished company image
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Issued room keys to guests upon check-in and answered questions regarding proper use
Education
Bachelor of Arts -
GNDU Amritsar, India
Punjab, India03.2012
E.T.T Diploma -
J & K Board, India
India03.2011
1 years Diploma in computer -
IIT
Amritsar05.2008
Frankfinn Diploma in Aviation, Hospitality And Travel Management -
Frankfinn
Amritsar03.2007
High School Diploma -
PSEB (Punjab School Education Board)
Punjab, India03.2006
Skills
- Sales & Catering (CI/TY)
- Customer Relations
- Supervision and Leadership
- Multitasking
- Excellent Communication
- Dependable and Responsible
- Computer Skills
- Organization and Time Management
- Reservation Group Housing
- Empower GXP (Guest Experience Program)
- Banquet Event Orders
- MS Office
- Digital Asset Center (DAC)
Accomplishments
- Associate of the Month July 2023
Roles And Responsibilities
- Sales Coordinator, Supports the Sales Manager through various communications and report generation., Provides daily administrative support including preparing contracts & proposals for Sales Managers, and support the Administration Department whenever required., Provides daily support for customers' inquiries in a professional and timely basis; Manages the immediate distribution of leads coming into the RFP box., Responsible for administrative duties for the Sales Manager which includes typing; meeting coordination; filing; qualifying & responding to phone calls, inquiries and requests.
- Sales Manager, The sales manager is in charge of bringing more business to the hotel in order to increase sales., They analyze local markets for potential clients, assess competitor activity, and arrange site visits to initiate new sales., In addition, the sales manager is responsible for developing a sales and marketing strategy, budgeting, forecasting, creating advertising campaigns, and other methods to meet or exceed stated revenue and room night goals., The sales manager networks and prospects for new clients while also retaining current customers through long-term relationships and driving repeat business., This position requires a thorough understanding of hotel revenue management as well as exceptional customer service and communication skills.
Hobbies and Interests
- Playing cricket & basketball
- Love to travel
- Reading books
- Listening music
Languages
English
Hindi
Punjabi
Certification
- Microsoft Windows
- Aviation
- Hotel Management
- Tour & Travel
Timeline
Sales & Event Coordinator
Sheraton Gateway Hotel
07.2022 - Current
Sales Manager
PM Hospitality Strategies Inc.
10.2019 - 12.2021
Area Sales Coordinator
PM Hospitality Strategies Inc.
03.2018 - 12.2018
Front Office Supervisor
PM Hospitality Strategies Inc.
12.2016 - 01.2018
Front Desk Agent
PM Hospitality Strategies Inc.
07.2015 - 12.2016
Bachelor of Arts -
GNDU Amritsar, India
E.T.T Diploma -
J & K Board, India
1 years Diploma in computer -
IIT
Frankfinn Diploma in Aviation, Hospitality And Travel Management -
Frankfinn
High School Diploma -
PSEB (Punjab School Education Board)