Manleen Kaur

As a Sales and Marketing Representative at Hudson’s Bay, im responsible for driving sales growth and brand visibility through a combination of strategic marketing initiatives, exceptional customer service, and collaborative teamwork.

Key Responsibilities:

• Provide exceptional customer service, build relationships, and assist in acquiring sales targets. Offer product recommendations, its knowledge resolve customer inquiries, and ensure a personalized shopping experience for each customer.
• Collaborate with the marketing team to implement strategic campaigns and promotional activities. This includes coordinating in-store promotions, seasonal sales events, and special offers aimed at boosting foot traffic and sales.
• Conduct market research by using marketing tools and analytical platforms to identify customer needs, competitor activities, and emerging trends. Use insights to recommend strategies for product catalog, pricing, and sales techniques that align with customer preferences.
• Maintain in-depth knowledge of current product offerings, ensuring that both customers and sales associates are well-informed. Provide ongoing product training and guidance to the team, ensuring high levels of performance and revenue generation.
• Work with the visual merchandising team to create attractive in-store displays that align with marketing initiatives and maximize profits by empowering sales.
• Track sales performance, analyze key metrics, and report on campaign success. Provide feedback to senior management on customer preferences, sales trends, and the effectiveness of marketing strategies.

As a Customer Service Representative at Kettleman's Bagel,I was responsible for providing outstanding customer service in a fast-paced, high-volume environment. I contributed to enhancing the overall customer experience through effective communication, order accuracy, and maintaining a welcoming atmosphere.

Key Responsibilities:

• Greeted customers warmly and assisted with menu selections, providing information on ingredients and specials.
• Accurately processed customer orders, including bagels, spreads, coffee, and other items, both in-store and for take-out.
• Managed cash register and credit card transactions, ensuring accurate handling of payments.
• Responded to customer inquiries, resolved concerns, and provided prompt solutions to ensure satisfaction.
• Assisted in maintaining cleanliness and organization of the dining area, including restocking supplies and sanitizing surfaces.
• Collaborated with kitchen staff to ensure timely and accurate food preparation and order fulfillment.
• Provided excellent customer service during peak hours, maintaining composure and attention to detail in a fast-paced environment.
• Worked with team members to meet and exceed store goals for customer satisfaction and sales.
• Ensured adherence to food safety and quality standards.
• Promoted store promotions and loyalty programs to increase customer engagement and retention.
• Handled customer feedback and communicated concerns to management for continuous improvement.