Mankirat Singh
Brampton,Ontario
Summary
Sheridan College graduate with a Computer Systems Technician diploma, specializing in infrastructure technology and services. Experienced Linux Operational Specialist at INOAC Exterior Systems Inc., enhancing shipping arrangements for key automotive clients like Ford. Proficient in Linux and Windows systems, cybersecurity protocols, and virtualization. Over 5 years of IT technician experience. Eager to contribute to the technology infrastructure team by leveraging technical skills and innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
User Support Specialist
CNB Computers
04.2024 - 03.2025
- Provided technical support for hardware and software issues, enhancing user satisfaction.
- Resolved client inquiries efficiently, leading to improved response times.
- Conducted training sessions for new staff on troubleshooting techniques and systems.
- Developed user guides and documentation, streamlining support processes.
Linux Operational Specialist
INOAC Exterior Systems Inc.
11.2022 - 04.2024
- Utilized complex Linux commands to manage system operations, enhancing shipping arrangements for key clients like Ford.
- Upgraded the system from Linux to Windows SQL, ensuring seamless transition and improved system performance.
- Collaborated with cross-functional teams to optimize system reliability and security.
Information Technology Support Technician
Shalimar Computers
04.2019 - 08.2022
- Maintained and troubleshot computer hardware at both module and circuit levels
- Assisted with real-time system operations and embedded system maintenance
- Prepared documentation and conducted hardware-level analysis and testing
- Delivered end-user training on hardware/software usage to minimize incident recurrence
- Ensured consistent application of cybersecurity protocols during maintenance
Education
Computer System Technician - Infrastructure Technology and Services
Sheridan College
08.2024
Skills
- Computer Hardware: System assembly, circuit-level troubleshooting, Windows system maintenance
- Networking: Cisco Packet Tracer, IP configuration, routing, and subnetting
- Cybersecurity: Network defense principles, incident response basics
- Software Tools: JIRA, SQL, MS Office Suite, PowerShell, HTML/CSS/JavaScript
- Virtualization: Linux VMs, Windows VMs
- Governance & Documentation: Change logs, incident records, training guides
- English
- Punjabi
- Hindi
- French
Certification
- Routing Fundamentals - APNIC Academy
- BGP Introduction - APNIC Academy
- IP Addressing & Subnetting - GNS3 Academy
- IPv6 Fundamentals & Address Planning - APNIC Academy
- Network Defense - Cisco Skills for All
- Cisco introduction to cyber security - Cisco Skills for All
Languages
English
Full Professional
French
Professional Working
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
User Support Specialist
CNB Computers
04.2024 - 03.2025
Linux Operational Specialist
INOAC Exterior Systems Inc.
11.2022 - 04.2024
Information Technology Support Technician
Shalimar Computers
04.2019 - 08.2022
Computer System Technician - Infrastructure Technology and Services
Sheridan College