Mankirat Singh
North York,ON
Summary
Insightful Customer Service Representative who is highly skilled professional, with experience of providing exceptional customer service to the clients and customers for retail e-commerce businesses. Proficient with excellent communication skills and in handling customer inquiries, complaints, and other service-related issues, also an adept at multitasking, remaining calm under pressure, and resolving customer issues in a timely and efficient manner. I possess strong problem-solving skills and are able to use their knowledge and expertise to identify customer needs and provide appropriate solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations control/Dispatch
Regal Security Inc.
09.2023 - Current
- Developed and implemented strategies for effective internal communication within the organization
- Managed and maintained relationships with external stakeholders, including media, partners, and customers
- Acted as the primary point of contact between the customer and the employee
- Handled customer inquiries, concerns, or complaints effectively, working to find solutions promptly
- Coordinated emergency responses, providing critical information to clients
- Familiarity with dispatch software, GPS systems, and communication devices is essential
- Kept customers informed about the status of their requests, including any delays or changes
- Monitored the effectiveness of communication strategies and, utilizing analytics tools to measure impact and make data-driven improvements
Concierge Representative
Regal Security Inc
01.2023 - 09.2023
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
Customer Service Representative
LCBO
10.2022 - 01.2023
- Proactively helping the clients based on their needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- If there are issues or concerns, the concierge is the go-to person for solutions
- Understood and respected diverse cultures and customs, ensuring an inclusive and respectful environment for all guests
Field Marketing Representative
Kognitive Marketing
06.2022 - 10.2022
- Utilized CRM software to accurately record customer interactions and follow up with customer inquiries
- Handled high volume of inbound calls and web/email in professional manner
- Providing information on product and service offerings while making suggestions based on customer needs
- Supported sales team members during high-stakes client meetings with thorough product knowledge and expert demonstration skills.
- Improved brand visibility through effective merchandising and display setups at retail locations.
Education
Diploma - International Business Management
Niagara College
Toronto, ON01.2024
High School Diploma -
MVN Senior Sec School
India04.2021
Skills
- Excellent customer relations and typing skills
- Proficient professionalism
- Detail oriented, organized and outstanding time management skills
- Computer literate
- Well versed in public relations and social media presence
- Sets aggressive goals that are specific, measurable and achievable
- Self-motivated and proactive
- Analytical thinker and problem solver
Certification
- Certified security guard license holder for Ontario.
- Certified emergency first aid with CPR "C" and AED.
- Technical Skills: Sage 50, Sage 300, Microsoft Office, MS Excel
- Driving License: G2 License with clean abstract
- Worker Health and Safety Awareness (WHSA)
- Workplace Hazardous Materials Information System (WHMIS)
- Fluent in multiple languages (English, Hindi and Punjabi).
Timeline
Operations control/Dispatch
Regal Security Inc.
09.2023 - Current
Concierge Representative
Regal Security Inc
01.2023 - 09.2023
Customer Service Representative
LCBO
10.2022 - 01.2023
Field Marketing Representative
Kognitive Marketing
06.2022 - 10.2022
Diploma - International Business Management
Niagara College
High School Diploma -
MVN Senior Sec School
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