Mankirat Singh

• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety .
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.

• Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures
• Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies
• Processed new hires, transfers and separations
• Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation.

• Prioritized marketing tasks and balanced competing needs
• Developed aggressive marketing objectives for sales, ROI and brand loyalty
• Led development and implementation of company-level marketing plans to achieve revenue and brand exposure goals
• Created customized marketing materials to increase product awareness.
• Oversaw implementation of program resulting in increase of average sales .
• Developed brand message and shared with target market to draw in clientele

• Managed customer inquiries and provided support through various communication channels.

• Demonstrated effective problem-solving skills and maintained a high level of customer satisfaction.

• Collaborated with team members to achieve performance goal

• Cross-trained and backed up other customer service managers.