Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
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Mankesh Patel

Toronto,ON

Summary

Provides strong customer service and support for a technology-based retail store 9+ years’ experience working in customer support within a fast-paced retail industry showcasing strong verbal communication skills Able to troubleshoot and resolve complex technical issues that includes repairing and upgrading internal software and external hardware along with mobile devices Developed diverse IT knowledge developed through various outside workplace networking and programming events Demonstrates strong leadership skills within a diverse team environment Able to lead a group/team of individuals in completing assigned tasks/projects Hold a valid Ontario Class “G” Drivers License

Overview

24
24
years of professional experience

Work History

Circuit Board Manufacturing

TTM Technologies
08.2023 - Current
  • Inspecting inner and outer layers for short and open circuit
  • Check first outer layer panels before running whole job for production.

Sandwich Artist, Multi-Store Owner/Manager

Subway Sandwiches
07.2012 - 05.2023
  • Owning and running multiple stores simultaneously with the help of staff and having the flexibility to provide extra assistance at either location when required
  • Provided strong customer service and conflict resolution skills within a fast-paced restaurant setting
  • Maintaining payments of suppliers, head office and other utilities as per due dates
  • Scheduling staff throughout the day depending on peak hours and slow time to reduce extra staffing hours
  • Worked in a demanding environment with ease, equally dividing tasks amongst staff and giving a helping hand when required
  • Training new hires on company’s policies, processes, and other daily responsibilities
  • Attending franchise meetings and making necessary changes in store as per company requirements
  • Keeping inventory up to date with extras as back up and making all inventory is accounted for
  • Keeping stores up to date with inventory, cleanliness, stocking and menu boards to maintain a perfect inspection check every month.

Systems Engineering

Conros Corporation
11.2000 - 07.2012
  • Setting up new systems and helping peers with initial startup
  • Preparing weekly and monthly sales and accounting reports for management purpose
  • Helping accounts department in preparing the reports as per their requirements
  • Preparing weekly reports on money spent towards new parts and current status on company systems
  • Creating PowerPoint presentations for company meetings and events
  • Monitoring systems for any faults
  • Ensuring systems are up and running daily to avoid any delays or other conflicts at user level
  • Working well over assigned productivity rate.

Circuit Board Manufacturing

Milplex Circuit Inc.
03.2000 - 11.2000
  • Test circuit board as per prototype report
  • Worked in circuit board drilling department
  • Prepare the batch of order as per the customer requirements
  • Maintain inventory of finished goods and raw material and prepare the order for raw material as per production requirements
  • Coordinate between different departments for smooth production.

Education

SAP Institute
Toronto, ON

Mehrotra and Mehrotra
Uttar Pradesh, India

Bachelors in Commerce -

Kanpur University
Uttar Pradesh, India

Skills

  • Windows (XP,7,8,10), Android, iOS, Mac OS, Linux
  • Microsoft Office (Excel, PowerPoint, Word, Publisher), Google Drive, Web Browsers

Volunteer Experience

Committee Member, 01/2002, Present, 24 Gam Patidaar Samaj, Toronto, ON, Organizing cultural events on special occasions throughout the year, Helping set up and clean up at events, Sending out invitations to guests, Attending committee meetings prior to events, Suggesting new ideas to help improve events

References

Available Upon Request

Timeline

Circuit Board Manufacturing

TTM Technologies
08.2023 - Current

Sandwich Artist, Multi-Store Owner/Manager

Subway Sandwiches
07.2012 - 05.2023

Systems Engineering

Conros Corporation
11.2000 - 07.2012

Circuit Board Manufacturing

Milplex Circuit Inc.
03.2000 - 11.2000

SAP Institute

Mehrotra and Mehrotra

Bachelors in Commerce -

Kanpur University

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