Summary
Overview
Work History
Education
Skills
Timeline
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Mankaran Preet Singh

St. Thomas,ON

Summary

Results-driven and dynamic professional with a proven track record in quality assurance, inventory management, team leadership, and asset protection.

Overview

7
7
years of professional experience

Work History

Operations Manager

Amazon Fulfillment Center 1
Richmond, Canada
02.2020 - Current

Operations Manager I
Amazon Fulfillment Center | [St. Thomas] | [2023 as OM1] – Present

  • Promoted internally after starting as a Process Assistant in 2020, progressing through increasing levels of responsibility to current leadership role.
  • Lead day-to-day operations in a high-volume fulfillment area, managing safety, quality, productivity, and customer promise adherence.
  • Supervise and develop a team of Process Assistants (PAs) and over 200 hourly associates, ensuring consistent performance and engagement.
  • Champion a safety-first culture by conducting audits, enforcing safety policies, and proactively addressing hazards, maintaining 100% compliance with Amazon and OSHA standards.
  • Drive continuous improvement initiatives through data analysis and Lean principles, reducing process inefficiencies and increasing throughput.
  • Monitor and report key performance indicators (KPIs) daily, adjusting staffing and workflows to exceed productivity targets while maintaining quality standards.
  • Collaborate cross-functionally with upstream and downstream teams to optimize inventory flow and minimize bottlenecks.
  • Manage labor planning and staffing for peak and non-peak periods to align resources with forecasted volume, ensuring on-time order processing and shipment.
  • Foster a culture of customer obsession by maintaining high inventory accuracy and consistently meeting or exceeding delivery promises.

Shift Manager

A & W Canada
Vancouver, BC
03.2019 - 03.2020
  • Led shift operations, supervising 11 team members to ensure efficient service and high customer satisfaction.
  • Trained and coached staff on food safety, quality, and service standards.
  • Managed cash handling, inventory, and daily reporting with accuracy.
  • Maintained compliance with health and safety regulations, achieving excellent inspection results.

Loss Prevention Specialist

Walmart
Delta, Canada
05.2018 - 01.2020
  • Led, conducted, and delivered results for investigations into theft, fraud, and workplace violence/critical incidents
  • Prepared prompt and complete reports on workplace violence, theft, fraud, critical incidents, and process improvement
  • Provided policy guidance, education, and mitigation strategies to meet business demands
  • Served as liaison and security/crisis management expert for site leadership
  • Analyzed data, conducted audits, and identified trends for risk mitigation
  • Maintained confidentiality in security and personnel matters
  • Partnered with internal customers to evaluate security services and initiatives
  • Developed strategies for alarm reduction and resolved system issues with internal and external partners
  • Communicated effectively with a broad customer base
  • Trained new associates in loss prevention culture, promoting a proactive and preventive approach to security

Education

Diploma - Cosmetology

Vancouver community college
Vancouver, BC, Canada
02.2021

Skills

  • Microsoft Office
  • Flow management
  • Rapid problem-solving
  • Risk management
  • Inventory management
  • Performance management
  • Team development
  • Effective communication
  • Problem solving
  • Data management

Timeline

Operations Manager

Amazon Fulfillment Center 1
02.2020 - Current

Shift Manager

A & W Canada
03.2019 - 03.2020

Loss Prevention Specialist

Walmart
05.2018 - 01.2020

Diploma - Cosmetology

Vancouver community college
Mankaran Preet Singh