Results-driven and dynamic professional with a proven track record in quality assurance, inventory management, team leadership, and asset protection.
Overview
7
7
years of professional experience
Work History
Operations Manager
Amazon Fulfillment Center 1
Richmond, Canada
02.2020 - Current
Operations Manager I Amazon Fulfillment Center | [St. Thomas] | [2023 as OM1] – Present
Promoted internally after starting as a Process Assistant in 2020, progressing through increasing levels of responsibility to current leadership role.
Lead day-to-day operations in a high-volume fulfillment area, managing safety, quality, productivity, and customer promise adherence.
Supervise and develop a team of Process Assistants (PAs) and over 200 hourly associates, ensuring consistent performance and engagement.
Champion a safety-first culture by conducting audits, enforcing safety policies, and proactively addressing hazards, maintaining 100% compliance with Amazon and OSHA standards.
Drive continuous improvement initiatives through data analysis and Lean principles, reducing process inefficiencies and increasing throughput.
Monitor and report key performance indicators (KPIs) daily, adjusting staffing and workflows to exceed productivity targets while maintaining quality standards.
Collaborate cross-functionally with upstream and downstream teams to optimize inventory flow and minimize bottlenecks.
Manage labor planning and staffing for peak and non-peak periods to align resources with forecasted volume, ensuring on-time order processing and shipment.
Foster a culture of customer obsession by maintaining high inventory accuracy and consistently meeting or exceeding delivery promises.
Shift Manager
A & W Canada
Vancouver, BC
03.2019 - 03.2020
Led shift operations, supervising 11 team members to ensure efficient service and high customer satisfaction.
Trained and coached staff on food safety, quality, and service standards.
Managed cash handling, inventory, and daily reporting with accuracy.
Maintained compliance with health and safety regulations, achieving excellent inspection results.
Loss Prevention Specialist
Walmart
Delta, Canada
05.2018 - 01.2020
Led, conducted, and delivered results for investigations into theft, fraud, and workplace violence/critical incidents
Prepared prompt and complete reports on workplace violence, theft, fraud, critical incidents, and process improvement
Provided policy guidance, education, and mitigation strategies to meet business demands
Served as liaison and security/crisis management expert for site leadership
Analyzed data, conducted audits, and identified trends for risk mitigation
Maintained confidentiality in security and personnel matters
Partnered with internal customers to evaluate security services and initiatives
Developed strategies for alarm reduction and resolved system issues with internal and external partners
Communicated effectively with a broad customer base
Trained new associates in loss prevention culture, promoting a proactive and preventive approach to security
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