Mankaran Preet Singh

Operations Manager I
Amazon Fulfillment Center | [St. Thomas] | [2023 as OM1] – Present

• Promoted internally after starting as a Process Assistant in 2020, progressing through increasing levels of responsibility to current leadership role.
• Lead day-to-day operations in a high-volume fulfillment area, managing safety, quality, productivity, and customer promise adherence.
• Supervise and develop a team of Process Assistants (PAs) and over 200 hourly associates, ensuring consistent performance and engagement.
• Champion a safety-first culture by conducting audits, enforcing safety policies, and proactively addressing hazards, maintaining 100% compliance with Amazon and OSHA standards.
• Drive continuous improvement initiatives through data analysis and Lean principles, reducing process inefficiencies and increasing throughput.
• Monitor and report key performance indicators (KPIs) daily, adjusting staffing and workflows to exceed productivity targets while maintaining quality standards.
• Collaborate cross-functionally with upstream and downstream teams to optimize inventory flow and minimize bottlenecks.
• Manage labor planning and staffing for peak and non-peak periods to align resources with forecasted volume, ensuring on-time order processing and shipment.
• Foster a culture of customer obsession by maintaining high inventory accuracy and consistently meeting or exceeding delivery promises.

• Led shift operations, supervising 11 team members to ensure efficient service and high customer satisfaction.
• Trained and coached staff on food safety, quality, and service standards.
• Managed cash handling, inventory, and daily reporting with accuracy.
• Maintained compliance with health and safety regulations, achieving excellent inspection results.

• Led, conducted, and delivered results for investigations into theft, fraud, and workplace violence/critical incidents
• Prepared prompt and complete reports on workplace violence, theft, fraud, critical incidents, and process improvement
• Provided policy guidance, education, and mitigation strategies to meet business demands
• Served as liaison and security/crisis management expert for site leadership
• Analyzed data, conducted audits, and identified trends for risk mitigation
• Maintained confidentiality in security and personnel matters
• Partnered with internal customers to evaluate security services and initiatives
• Developed strategies for alarm reduction and resolved system issues with internal and external partners
• Communicated effectively with a broad customer base
• Trained new associates in loss prevention culture, promoting a proactive and preventive approach to security