Manjusha Shyamala
Calgary, Alberta,Alberta (AB)
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Eau Claire Chartwell
04.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Business Administrative Assistant
AgeCare SkyPointe
12.2023 - 04.2025
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Increased productivity by creating organized filing systems for easy retrieval of documents and information.
- Assisted in preparing quarterly reports that consistently met deadlines while accurately reflecting company performance.
- Provided exceptional customer service to clients by addressing inquiries promptly and professionally via phone calls or emails.
- Assisted with the hiring process by reviewing resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Improved accuracy in data entry tasks by implementing quality control measures to catch errors before they become critical issues.
- Saved costs by negotiating contracts with vendors for office supplies, equipment maintenance, and other services.
- Coordinated company events and meetings, resulting in successful collaborations and team-building experiences.
- Oversaw inventory management processes to ensure adequate supplies were always available while minimizing unnecessary expenditures.
- Served as a liaison between departments for improved communication and collaboration on projects.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
front office, guest relationship
DISNEY CRUISE LINE FLORIDA
01.2019 - 01.2021
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Applied analytical skills to decompose challenges, measure options, and decide outcomes.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
front office relationship
SHERATON HOTELS
01.2019 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front Office Supervisor
THE LEELA PALACE HOTEL
01.2014 - 12.2018
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Consistently exceeded revenue goals by upselling hotel amenities, services
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
CHEF
CASINO GROUP OF HOTELS
01.2012 - 12.2013
- Directed kitchen activities, maintained inventory levels, and trained the culinary team.
- Ensured completeness and accuracy of documentation.
Education
Business Administration - Business Administration And Management
Academy of learning and career center
Calgary08.2024
Institute Of Hotel Management - Hotel Management
Institute of Hotel Manageo
Kerala 01.2012
10,11,12 -
Trissur High School
Kerala03.2011
Skills
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Customer and client relationship
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Microsoft PowerPoint
- Client relations
- Records administration
- Records management systems
- Invoice processing
- Filing and data archiving
- Calendar management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Kannada
Native or Bilingual
Tamil
Full Professional
Timeline
Administrative Assistant
Eau Claire Chartwell
04.2025 - Current
Business Administrative Assistant
AgeCare SkyPointe
12.2023 - 04.2025
front office, guest relationship
DISNEY CRUISE LINE FLORIDA
01.2019 - 01.2021
front office relationship
SHERATON HOTELS
01.2019 - 12.2019
Front Office Supervisor
THE LEELA PALACE HOTEL
01.2014 - 12.2018
CHEF
CASINO GROUP OF HOTELS
01.2012 - 12.2013
Business Administration - Business Administration And Management
Academy of learning and career center
Institute Of Hotel Management - Hotel Management
Institute of Hotel Manageo
10,11,12 -
Trissur High School
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