Manjupriya Ravikumar
Ontario
Summary
Experienced Business Consultant and Analyst with over 5 years of experience in IT and business transformation projects. Proven ability to bridge the gap between technical teams and business stakeholders, using Agile methodology, JIRA, SQL, UML, and process mapping. Adept at requirements gathering, stakeholder communication, and delivering scalable solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst
Compugen Ltd.
07.2023 - Current
- Led requirement analysis for client technology solutions, focusing on user stories and business needs
- Facilitated Agile ceremonies including sprint planning and daily stand-ups
- Used JIRA to track and manage development tasks
- Act as the liaison between business users, product owners, developers, and testers.
- Facilitate communication, resolve conflicts, and ensure alignment on goals.
Business Support Analyst
CGI
08.2022 - 06.2023
- Worked on digital transformation projects for public sector clients
- Conducted stakeholder interviews, created business process models using UML
- Supported testing and validation of system requirements
Site Reliability Engineer
Wiley Edge (formerly Mthree)
01.2022 - 07.2022
- Developed custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
- Conducted root-cause analyses after major incidents to identify areas for process improvement or technical enhancement opportunities
- Improved incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issues resolution steps.
Associate Business Analyst
Teleperformance
01.2020 - 11.2021
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Junior Analyst – Internship
Raising Apple
05.2014 - 12.2014
- Helped with business requirement documents (BRDs) and basic system testing
- Provided administrative support to senior analysts and department professionals.
Education
Bachelor of Arts - English
Providence College
India05-2012
Skills
- JIRA
- Confluence
- SQL (Basic to Intermediate)
- UML Diagrams
- Agile & Scrum
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Certification
Production Support from Wiley Edge
Site Reliability Engineering from Wiley Edge
Timeline
Business Analyst
Compugen Ltd.
07.2023 - Current
Business Support Analyst
CGI
08.2022 - 06.2023
Site Reliability Engineer
Wiley Edge (formerly Mthree)
01.2022 - 07.2022
Associate Business Analyst
Teleperformance
01.2020 - 11.2021
Junior Analyst – Internship
Raising Apple
05.2014 - 12.2014
Bachelor of Arts - English
Providence College
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