MANJU THAPA
10250, 121 Avenue Grande Prairie,AB
Summary
A highly organized and detail-oriented Customer Service Agent with 2 year of experience providing primary customer support to both internal and external customers. Possesses excellent communication and multitasking skills, enabling efficient management of multiple tasks and projects. Proven ability to stay on top of call scripts and maintain control over the direction of conversations, resulting in increased productivity.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Shrijana Boutique
03.2020 - 11.2022
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Provided primary customer support to internal and external customers.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Diploma Certificated On Science (Biology) - Health Information Technology
United Academy
Kathmandu , Nepal07.2020
Skills
- Information Security
- Data Collection
- Data Entry
- Complaint Resolution
- Paperwork Processing
- Product Knowledge
- Appointment Scheduling
- Call Management
- Consultative Sales
Languages
English
Professional Working
Hindi
Professional Working
Nepali
Full Professional
Timeline
Customer Service Agent
Shrijana Boutique
03.2020 - 11.2022
Diploma Certificated On Science (Biology) - Health Information Technology
United Academy
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