Manju Rani

• Developed strategies to improve customer service and increase sales by 10% within 6 months.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
• Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
• Initiated and managed projects aimed at operational improvements and efficiency gains.
• Identified training needs among staff members and organized relevant workshops accordingly.
• Modelled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.

• Reviewed test results from trainees to evaluate their understanding of training requirements.
• Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
• Implemented strategies for continuous improvement based on identified gaps in skills or knowledge among students.
• Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
• Managed training center functions, including development, and implementation of curriculum.
• Coordinated spaces and materials for all training classes.

•Accommodated learners in getting their desired results.

• Assisted in the design of online learning platforms such as webinars or eLearning modules.

• Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
• Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
• Attended conferences, workshops and special events to recruit qualified candidates for company.
• Developed and implemented recruitment strategies to attract qualified candidates.
• Evaluated current HR processes and recommended changes when necessary to improve efficiency.
• Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
• Implemented organizational change initiatives effectively while minimizing disruption in operations.
• Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.