Manju Manju
Mississauga,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Brick
11.2023 - Current
- Respond to customer inquiries and offer solutions in courteous and professional manner
- Follow up with customers to identify and support their needs
- Promote customer loyalty by providing exceptional customer support
- Review and follow up on order reports on daily basis
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Customer Service Representative
Woodland Footwears
05.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Financial Services Representative - PT
Maliyekkal Finance
06.2018 - 02.2020
- Open new personal and non-personal accounts, and provide access to automated banking machine, telephone banking and online banking services
- Interview applicants for personal, mortgage, student and business loans
- Submit credit and loan applications to approve or reject applications within authorized limits ensuring that credit standards of institution are respected
- Prepare statements on delinquent accounts and forward irreconcilable accounts for collector action
- Review and update credit and loan files
Education
Computer Systems Technician Software Engineering -
Sheridan College Institute of Technology And Advanced Learning
Davis Campus, Brampton ON01.2022
Skills
- Complaint Resolution
- Active Listening
- Account Documentation
- Appointment Scheduling
- Paperwork Processing
- Call Management
- Product Knowledge
- Computer Proficiency
- Critical Thinking
- Loan Applications
- Cash Handling
Languages
English
Malayalam
Timeline
Customer Service Representative
The Brick
11.2023 - Current
Customer Service Representative
Woodland Footwears
05.2020 - 06.2021
Financial Services Representative - PT
Maliyekkal Finance
06.2018 - 02.2020
Computer Systems Technician Software Engineering -
Sheridan College Institute of Technology And Advanced Learning
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