MANJOT SINGH GILL
North Vancouver
Summary
High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction, and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
5
5
years of professional experience
Work History
ASSISTANT GENERAL MANAGER/OFFICE ANALYTICS
Earls Kitchen + Bar
04.2022 - Current
- Trained and mentored new employees to maximize team performance
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Completed store opening and closing procedures, including setting up registers and checking products
- Helped store management meet standards of service and quality in daily operations
- Managed schedules, accepted time off requests and found coverage for short shifts
- Performed root cause analysis to determine quality issues and develop long-term solutions
- Ensuring that customer satisfaction is the first priority of every shift
- Developed a positive and inclusive environment with my coworkers
- Monitoring cash outs, placing orders through GFS, Log outs, Scheduling, Completing shift reports for management, Complete knowledge of menu and micros to lead and train.
SHIFT LEADER
TAP AND BARREL
03.2019 - 03.2022
- Worked with upper management to complete complex projects on tight budgets within specific timelines
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
SALES ASSOCIATE
KIA MOTORS
11.2020 - 01.2021
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained records related to sales, returns and inventory availability
- Maintained organized, presentable merchandise to drive continuous sales
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Increased sales by 50% over 6 Months by offering consultation on products and services and applying customer service and upselling techniques
- Engaged with customers to effectively build rapport and lasting relationships
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Diploma - Business Administration, FINANCIAL ANALYST
UNIVERSITY OF BRITISH COLUMBIA SAUDER
Vancouver, BC08.2018
Skills
Business analytics
Shift planning
Working with shifting priorities
Inbound Phone Call Handling
Windows XP, Windows Vista, Windows 7, Windows 10
MS Office: MS Word, MS PowerPoint, MS Excel
Scheduling
Cashier, Supervising
Closing, Phone
Mail handling
Interpersonal, Time management
Oral, Typing 50
Client, Written communication skills
Customer satisfaction
Customer service
Fast
Strong organizational skills
Quick
Sales
Working night shift
Processing expenses
Time management
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Supported logistics for programs, meetings and events, including reservations, agenda preparation and calendar maintenance
Managed schedules, accepted time off requests and found coverage for short shifts
Trained and mentored new employees to maximize team performance
Accomplishments
FOOD SAFETY CERTIFICATION.
FIRST AID LEVEL 1
Reading Books
- THINK AND GROW RICH
- HOW TO INFLUENCE PEOPLE AND FRIENDS
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
ASSISTANT GENERAL MANAGER/OFFICE ANALYTICS
Earls Kitchen + Bar
04.2022 - Current
SALES ASSOCIATE
KIA MOTORS
11.2020 - 01.2021
SHIFT LEADER
TAP AND BARREL
03.2019 - 03.2022
Diploma - Business Administration, FINANCIAL ANALYST
UNIVERSITY OF BRITISH COLUMBIA SAUDER