Manjot Singh
Hamilton,ON
Summary
Accomplished Store Manager with a proven track record at Manage Staff and Assign Duties, adept in leadership development and problem-solving. Successfully enhanced customer satisfaction through expert client relationship management and strategic staff management, reducing turnover significantly. Skilled in cash flow administration and multitasking, I consistently prioritize tasks to improve operational efficiency and store performance.
Overview
4
4
years of professional experience
Work History
Store Manager
Manage Staff and Assign Duties
03.2022 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Shelf Stocker
Store Shelf Stocker & Packing
04.2019 - 02.2022
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Improved overall store appearance by regularly facing products on shelves for easy identification.
- Responded quickly to spills or mishaps, maintaining a safe shopping environment for customers and staff alike.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planogram images and instructions.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Followed orders precisely for correct items, sizes and quantities.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Education
Bachelor of Science - Information Technology
Toi Ohmai Institute of Technology
Rotorua, Newzealand02-2019
Skills
- Service Excellence
- Problem-solving
- Client Relationship Management
- Multitasking and organization
- Customer service management
- Cash Flow Administration
- Leadership development
- Staff management
- Task Prioritization
Languages
English
Professional Working
Affiliations
- Super save Hamilton, Newzealand
Interests
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Team Sports
Timeline
Store Manager
Manage Staff and Assign Duties
03.2022 - 01.2023
Shelf Stocker
Store Shelf Stocker & Packing
04.2019 - 02.2022
Bachelor of Science - Information Technology
Toi Ohmai Institute of Technology
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