Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manjot Sandhu

Vancouver,Canada

Summary

Results-oriented professional with 15+ years of experience in sales operations, customer success, and team management across telecom, hospitality, and administration. Expert in driving cross-functional collaboration, leveraging KPIs to optimize performance, and delivering customer-centric strategies that accelerate high-performing teams to achieve business growth and exceptional customer satisfaction.

Overview

15
15
years of professional experience

Work History

Store Manager

Rogers Communications
Vancouver, Canada
06.2020 - Current
  • Lead and mentor a team of 6+ staff, improving performance and engagement, achieving 16% increase in sales year over year.
  • Manage daily operations: cash handling, inventory, store security, and budget adherence.
  • Implement KPI-driven strategies to track sales, customer satisfaction, and operational metrics, consistently exceeding targets by 10%–15%.
  • Partner with marketing teams to plan campaigns and community initiatives, increasing local foot traffic by 12%.
  • Resolve escalated customer inquiries, maintaining a 100% customer satisfaction rating.
  • Streamline operational reporting using the Microsoft Office Suite to support decision-making and process improvements.

Account Sales Manager

JW Marriott
Chandigarh, India
11.2016 - 11.2018
  • Managed corporate accounts and events, negotiating contracts worth CAD 1M+ annually.
  • Oversaw room, banquet, and event sales using MARSHA, OPERA, and MGS systems, achieving a 15% growth in bookings.
  • Optimized client engagement using data-driven insights, client satisfaction, and retention.
  • Supervised promotional initiatives to ensure profitability, and maintain competitive market positioning.

Assistant Sales Manager

InterContinental Hotel Group
Chandigarh, India
08.2015 - 11.2016
  • Negotiated pricing and multi-year agreements, generating CAD 500K+ in annual revenue.
  • Expanded client database and upsold services, increasing customer retention by 20%.
  • Maintained detailed sales reporting and analysis through Opera to support strategic decision-making.
  • Coordinated with operational departments to ensure seamless guest experiences.

Administration Manager

Taj Hotels
Chandigarh, India
03.2012 - 01.2015
  • Streamlined administrative workflows and communications, improving operational efficiency by 25%.
  • Managed budgets, vendor contracts, and compliance, reducing costs for the company.
  • Supervised administrative staff, provided training, and ensured adherence to policies.
  • Assisted in budgeting processes including forecasting expenditures by monitoring expenses and prepare financial reports.

Assistant Manager, Administration

Realistic Realtors Pvt. Ltd.
Chandigarh, India
11.2010 - 02.2012
  • Coordinated scheduling, correspondence, and record-keeping for 15+ staff.
  • Managed procurement, inventory, and office maintenance, improving operational efficiency by 15%.
  • Implemented technology solutions to enhance administrative processes and compliance.
  • Maintained accurate records of sales transactions using point-of-sale systems.

Education

MBA - Marketing & Human Resources (Dual Specialization)

Amity University
Chandigarh, India

Master of Arts - Sociology

Panjab University
Chandigarh, India

Bachelor of Arts -

Panjab University
Chandigarh, India

Skills

  • Leadership and team management
  • Analytical thinking
  • Detail-oriented communication
  • Recruitment and training
  • Sales and operations management
  • Customer service and dispute resolution
  • POS and CRM proficiency
  • Strategic planning
  • Compliance management

Languages

  • English (Fluent)
  • Hindi (Fluent)
  • Punjabi (Fluent)

Timeline

Store Manager

Rogers Communications
06.2020 - Current

Account Sales Manager

JW Marriott
11.2016 - 11.2018

Assistant Sales Manager

InterContinental Hotel Group
08.2015 - 11.2016

Administration Manager

Taj Hotels
03.2012 - 01.2015

Assistant Manager, Administration

Realistic Realtors Pvt. Ltd.
11.2010 - 02.2012

MBA - Marketing & Human Resources (Dual Specialization)

Amity University

Master of Arts - Sociology

Panjab University

Bachelor of Arts -

Panjab University
Manjot Sandhu