Manjot Sandhu
Vancouver,Canada
Summary
Results-oriented professional with 15+ years of experience in sales operations, customer success, and team management across telecom, hospitality, and administration. Expert in driving cross-functional collaboration, leveraging KPIs to optimize performance, and delivering customer-centric strategies that accelerate high-performing teams to achieve business growth and exceptional customer satisfaction.
Overview
15
15
years of professional experience
Work History
Store Manager
Rogers Communications
Vancouver, Canada
06.2020 - Current
- Lead and mentor a team of 6+ staff, improving performance and engagement, achieving 16% increase in sales year over year.
- Manage daily operations: cash handling, inventory, store security, and budget adherence.
- Implement KPI-driven strategies to track sales, customer satisfaction, and operational metrics, consistently exceeding targets by 10%–15%.
- Partner with marketing teams to plan campaigns and community initiatives, increasing local foot traffic by 12%.
- Resolve escalated customer inquiries, maintaining a 100% customer satisfaction rating.
- Streamline operational reporting using the Microsoft Office Suite to support decision-making and process improvements.
Account Sales Manager
JW Marriott
Chandigarh, India
11.2016 - 11.2018
- Managed corporate accounts and events, negotiating contracts worth CAD 1M+ annually.
- Oversaw room, banquet, and event sales using MARSHA, OPERA, and MGS systems, achieving a 15% growth in bookings.
- Optimized client engagement using data-driven insights, client satisfaction, and retention.
- Supervised promotional initiatives to ensure profitability, and maintain competitive market positioning.
Assistant Sales Manager
InterContinental Hotel Group
Chandigarh, India
08.2015 - 11.2016
- Negotiated pricing and multi-year agreements, generating CAD 500K+ in annual revenue.
- Expanded client database and upsold services, increasing customer retention by 20%.
- Maintained detailed sales reporting and analysis through Opera to support strategic decision-making.
- Coordinated with operational departments to ensure seamless guest experiences.
Administration Manager
Taj Hotels
Chandigarh, India
03.2012 - 01.2015
- Streamlined administrative workflows and communications, improving operational efficiency by 25%.
- Managed budgets, vendor contracts, and compliance, reducing costs for the company.
- Supervised administrative staff, provided training, and ensured adherence to policies.
- Assisted in budgeting processes including forecasting expenditures by monitoring expenses and prepare financial reports.
Assistant Manager, Administration
Realistic Realtors Pvt. Ltd.
Chandigarh, India
11.2010 - 02.2012
- Coordinated scheduling, correspondence, and record-keeping for 15+ staff.
- Managed procurement, inventory, and office maintenance, improving operational efficiency by 15%.
- Implemented technology solutions to enhance administrative processes and compliance.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
MBA - Marketing & Human Resources (Dual Specialization)
Amity University
Chandigarh, IndiaMaster of Arts - Sociology
Panjab University
Chandigarh, IndiaBachelor of Arts -
Panjab University
Chandigarh, IndiaSkills
- Leadership and team management
- Analytical thinking
- Detail-oriented communication
- Recruitment and training
- Sales and operations management
- Customer service and dispute resolution
- POS and CRM proficiency
- Strategic planning
- Compliance management
Languages
- English (Fluent)
- Hindi (Fluent)
- Punjabi (Fluent)
Timeline
Store Manager
Rogers Communications
06.2020 - Current
Account Sales Manager
JW Marriott
11.2016 - 11.2018
Assistant Sales Manager
InterContinental Hotel Group
08.2015 - 11.2016
Administration Manager
Taj Hotels
03.2012 - 01.2015
Assistant Manager, Administration
Realistic Realtors Pvt. Ltd.
11.2010 - 02.2012
MBA - Marketing & Human Resources (Dual Specialization)
Amity University
Master of Arts - Sociology
Panjab University
Bachelor of Arts -
Panjab University
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