Manjot Malhi
Summary
Accomplished Retail Sales Specialist and Customer Service Expert with a proven track record at TELUS Communications, adept in elevating customer satisfaction through exceptional service and expert product knowledge. Skilled in multitasking and effective communication, consistently exceeding sales goals. Excelled in training peers and managing high-volume customer inquiries, significantly improving resolution rates and fostering customer loyalty.
Overview
2
2
years of professional experience
Work History
Retail Sales Specialist
Telus Communications
01.2023 - 01.2025
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Managed time effectively across multiple responsibilities including stocking shelves balancing registers at the end of each shift.
Customer Service Specialist
Lululemon Athletica
11.2022 - 01.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Improved first-call resolution rates by actively listening to customer needs and offering appropriate solutions based on their unique situations.
- Streamlined communication processes within the team by implementing new protocols that resulted in better collaboration among agents.
- Resolved customer complaints and addressed emergency requests and needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
Bachelor of Arts - Political Science
Wilfrid Laurier University
Waterloo, ON04-2019
Skills
- Multitasking efficiency
- Problem-solving
- Effective communication
- Time management capabilities
- Training and mentoring
- Cash handling accuracy
- Computer literacy
- Returns and exchanges handling
- Store maintenance
- Sales expertise
- Loss prevention
- Financial goals
- Customer loyalty cultivation
- Customer service
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Proficiency in Microsoft Office as a whole.
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Retail Sales Specialist
Telus Communications
01.2023 - 01.2025
Customer Service Specialist
Lululemon Athletica
11.2022 - 01.2023
Bachelor of Arts - Political Science
Wilfrid Laurier University
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