Manjot Khangura
Etobicoke,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Albion Cinemas
01.2023 - Current
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Trained staff on operating procedures and company services.
Production Line Operator
Niche Bakers
11.2021 - 08.2022
- Implemented preventative maintenance procedures for continuous operation of machines
- Documented process changes resulting from modifications made to the production line
- Monitored the production process for safety compliance and adherence to company standards
- Assisted in training new employees on proper operation of machinery used in production line operations
- Responded to telephone inquiries and complaints following standard operating procedures
- Provided exceptional customer service to ensure customer satisfaction
Customer Service Representative
Daffodil's
05.2020 - 07.2021
- Responded to telephone inquiries and complaints following standard operating procedures
- Managed social media accounts to respond quickly to online inquiries from customers
- Performed data entry tasks accurately and in a timely manner.
Education
Post-Degree Certificate - Marketing Management
Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON05.2024
Post Graduate Certificate - International Business Management
Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON08.2023
Post Graduate Diploma - Computer Applications
Panjab University
Ludhiana, Punjab05.2021
Bachelor of Commerce -
Panjab University
Ludhiana, Punjab09.2020
High School Diploma -
Guru Nanak Public School
Ludhiana, Punjab05.2017
Skills
- Computer Skills
- Multitasking
- Problem Resolution
- Communication Management
- Adaptability
- Experienced in visual design tools such as Photoshop and Illustrator
Accomplishments
Capstone Project, Lars Medicare Sheridan College - May 2023 - August 2023
- Conducted extensive market research to assess the healthcare landscape in North/South Carolina, identifying key competitors, regulatory requirements, and target demographics.
- Analyzed demographic data, healthcare infrastructure, and consumer trends to determine market viability and growth opportunities for Lars Medicare.
- Developed a detailed business plan outlining Lars Medicare's mission, vision, and strategic objectives for expansion into the North/South Carolina market.
Timeline
Customer Service Representative
Albion Cinemas
01.2023 - Current
Production Line Operator
Niche Bakers
11.2021 - 08.2022
Customer Service Representative
Daffodil's
05.2020 - 07.2021
Post-Degree Certificate - Marketing Management
Sheridan College Institute of Technology And Advanced Learning
Post Graduate Certificate - International Business Management
Sheridan College Institute of Technology And Advanced Learning
Post Graduate Diploma - Computer Applications
Panjab University
Bachelor of Commerce -
Panjab University
High School Diploma -
Guru Nanak Public School
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