MANJOT KAUR
Summary
Organized and detail-oriented administrative professional with experience in office coordination, data management, and providing exceptional customer support. Skilled in handling a wide range of administrative tasks, including scheduling, document management, and communication across teams. Strong ability to streamline processes and maintain efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Metis Nation British Columbia
02.2025 - Current
- Reviewed and ensured completeness and accuracy of funding applications.
- Corresponded with clients to obtain missing documentation and assigned applications to appropriate counselors.
- Represented STEPS at community events and managed expense reimbursements for funded citizens.
- Answered phone, in-person, and electronic inquiries, directing them to the appropriate ministry or external resources.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Student Financial Services Assistant
LaSalle College
09.2022 - 10.2024
- Accepted and processed 2000+ students payments and applied toward account balances
- Responded to more than 50+ telephone calls and 100+ emails each day, setting up appointments, answering questions and collecting information about specific concerns
- Greeted students and visitors in a professional and courteous manner
- Provided one-on-one counseling to students regarding financial aid program options and requirements
- Sent the requests of PO's for approval to the higher authorities and sent the purchase order numbers to the Accounts Payables to process the invoices of vendors at daily basis
- Increased efficiency and eased work loads by using CLARA, Norming, Outlook, PowerPoint, Word, Adobe, Share drive, Access, Teams and Excel
Administrative Assistant Bookkeeper
CodeCore College
07.2021 - 08.2022
- Accepted and processed students payments and applied toward account balances.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Oversaw calendar maintenance, appointment scheduling, and expense report preparation tasks
- Maintained 1000+ student database and electronic records for each student contact
- Provided administrative support to the director of operations, Finance, HR, Admissions and other departments
Customer Service Representative
Jaipur Boutique & Fabrics
11.2020 - 06.2021
- Answered a high volume of phone calls, booking appointments and greeting clients
- Delivered fast and friendly service regarding questions and service complaints
- Handled customer inquiries, billing questions, payments, and service requests
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided product shipment support and quality control by coordinating with vendors, resulting in increased revenue
- Provided administrative support for management and other staff
Education
Associate of Arts -
University Canada West
Vancouver, BC04.2022
Diploma - Business Administration
CodeCore College
New Westminster, BC12.2020
Skills
- Administrative & Organizational Skills
- Team building activities
- Problem Solving & Decision Making
- Attention to Detail
- Customer Service
- Record Keeping
- Appointment Scheduling
- Interpersonal and Cross-cultural skills
- Microsoft Office
- Strong Work Ethic
Certification
- Occupational First Aid Level 1, Alert First-Aid Inc.- 2023
- Six Sigma : White Belt, LinkedIn - 2023
Timeline
Administrative Assistant
Metis Nation British Columbia
02.2025 - Current
Student Financial Services Assistant
LaSalle College
09.2022 - 10.2024
Administrative Assistant Bookkeeper
CodeCore College
07.2021 - 08.2022
Customer Service Representative
Jaipur Boutique & Fabrics
11.2020 - 06.2021
Diploma - Business Administration
CodeCore College
Associate of Arts -
University Canada West
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