Summary
Overview
Work History
Education
Skills
References
Timeline
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MANJOT KAUR

Surrey,Canada

Summary

Experienced and dependable Key Holder with a proven track record in retail leadership, customer service, and store operations. Over 2 years of hands-on experience performing opening and closing procedures, supporting visual merchandising, and driving sales through strong product knowledge and customer engagement. Passionate about fashion and creating a welcoming environment that builds customer loyalty. Adept at multitasking in fast-paced settings, mentoring team members, and consistently exceeding sales targets. Eager to bring my leadership skills and retail expertise to the team at Reitmans.

Overview

2
2
years of professional experience

Work History

Service Desk Student Assistant Co-op

Kwantlen Polytechnic University
Surrey, Canada
05.2024 - Current
  • Handle password resets, account lockouts, and Multi-Factor Authentication (MFA) setup/reset during major rollout phases.
  • Provide first-level support for students and employees via phone, email, and in-person walk-ins.
  • Assist with printing services, software installations, and general troubleshooting.
  • Help users with new laptop deployments and day-to-day support at the Surrey campus Service Desk.

Key Holder

La Senza
Tsawwassen, Canada
01.2024 - 06.2024
  • Increased sales and improved customer satisfaction by building strong rapport.
  • Ensured compliance with company policies during opening and closing procedures.
  • Led team in maintaining store cleanliness and visual merchandising standards.
  • Collaborated with management to implement promotional displays and sales strategies.

Sales Associate

Kate Spade
Tsawwassen, Canada
08.2023 - 12.2023
  • Assisted customers in selecting and purchasing merchandise.
  • Maintained store presentation to reflect brand standards.
  • Processed transactions accurately using point-of-sale system.
  • Organized inventory and restocked items as needed.

Education

Computer Information Systems -

Kwantlen Polytechnic University
Surrey, BC
08.2025

Skills

  • Customer service
  • Communication (verbal and written)
  • Team collaboration
  • Problem solving
  • Time management
  • Store maintenance
  • Training and mentoring
  • Sales proficiency

References

References available upon request.

Timeline

Service Desk Student Assistant Co-op

Kwantlen Polytechnic University
05.2024 - Current

Key Holder

La Senza
01.2024 - 06.2024

Sales Associate

Kate Spade
08.2023 - 12.2023

Computer Information Systems -

Kwantlen Polytechnic University
MANJOT KAUR