Manjot Kaur
Calgary,Canada
Summary
Experienced Medical Office Assistant with a solid background in medical office operations and patient care coordination. Efficiently manages appointment scheduling, patient records, and billing processes with unwavering accuracy. Proficient in electronic health records management, facilitating seamless communication between patients and healthcare providers.
Overview
12
12
years of professional experience
Work History
Medical Office Assistant
Castleridge Health Centre
02.2024 - Current
- Greeted and directed walk-in clients, vendors, and visitors in a professional and positive manner, responding to general inquiries and providing assistance as required
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, and PowerPoint
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Scheduled new and follow-up appointments, and conducted confirmation calls to patients to ensure appointment attendance
- Scanned documents into patient charts and processed billing through insurance
- Facilitated communication with referring physicians by faxing outgoing visit notes, consult letters, and appointment notifications
- Adhered to and maintained Infection Prevention and Control (IPC) protocols, utilizing appropriate Personal Protective Equipment (PPE) as required
- Maintained clinic inventory by ensuring adequate stock of stationery and general office supplies
- Conducted patient height and weight measurements, recorded temperature and blood pressure, and collected lab samples
- Processed incoming referrals and populated, updated, and validated patient information in Electronic Health Record (EHR)
- Scanned and linked patient documents in EHR, ensuring accurate and organized electronic medical records
- Accessed medical records via Alberta Netcare, facilitating efficient retrieval of patient information
- Entered statistical data for the collection of key performance measures for organizational and provincial reporting purposes
- Supported attachment efforts for unattached patients by utilizing online web registries and lists of physicians accepting patients, and documented attachment status in EMR
Cashier
Real Canadian Superstore
09.2020 - 12.2023
- Provided excellent customer service by welcoming customers, processing transactions, and addressing inquiries
- Operated the cash register with precision, handling cash, credit card transactions, and providing accurate change
- Assisted customers with locating products, answering questions, and providing information on promotions or discounts
- Demonstrated effective communication skills in interactions with both customers and fellow team members
- Worked collaboratively with other cashiers and store staff to ensure a smooth and efficient checkout process
Receptionist
SGL Hospital
02.2013 - 01.2015
- Greeted patients, visitors, and medical staff with a welcoming and professional demeanor at the hospital reception
- Managed appointment schedules, ensuring accurate booking and coordination of patient appointments
- Handled phone calls and emails, providing information, answering inquiries, and directing communication to the appropriate departments
- Facilitated the check-in and check-out processes for patients, verifying information, updating records, and processing necessary documentation
- Registered new patients, collecting and updating their personal and medical information in the hospital database
- Maintained and updated patient records, ensuring confidentiality and compliance with privacy regulations
- Assisted visitors with directions, information, and any inquiries they may have while maintaining a helpful and courteous approach
Education
Medical Office Assistant And Unit Clerk Diploma - Medical Office Assistant
ABM College
Calgary01-2024
Frontline Customer Service Course - Customer Service
Calgary Immigrant Women's Association
Calgary, AB09-2020
Master of Arts - History
Guru Nanak Dev University
Amritsar, India06-2014
Skills
- Patient Communication
- Accuro and Med Access
- EMR and Alberta Netcare
- Appointment management
- HIPAA compliance
- Medical Billing and Coding
- Medical reception
- Medical terminology
Timeline
Medical Office Assistant
Castleridge Health Centre
02.2024 - Current
Cashier
Real Canadian Superstore
09.2020 - 12.2023
Receptionist
SGL Hospital
02.2013 - 01.2015
Medical Office Assistant And Unit Clerk Diploma - Medical Office Assistant
ABM College
Frontline Customer Service Course - Customer Service
Calgary Immigrant Women's Association
Master of Arts - History
Guru Nanak Dev University
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