MANJOT KAUR
Charlottetown,PE
Summary
Customer service professional with 2+ years of experience in retail and hospitality, now transitioning to the banking industry. Strong communication and interpersonal skills, adept at resolving customer concerns and ensuring satisfaction. Demonstrated ability to handle financial transactions, manage cash, and maintain accuracy. Looking forward to applying attention to detail, KYC Compliance, problem-solving abilities, and passion for financial services to deliver excellent service in a banking environment. Quick to adapt, with a passion for working in finance and contributing to the success of a team.
Overview
2
2
years of professional experience
Work History
Cashier
Foodland
09.2024 - Current
- Customer Service: Processed transactions for an average of 300 customers daily, maintaining a 99% customer satisfaction rating.
- Cash Handling: Accurately process customer transactions, including cash, credit/debit card payments, and digital wallets, ensuring all transactions are recorded correctly.
- POS Systems: Proficient in operating point-of-sale systems, including processing returns, exchanges, and payments.
- Team Collaboration: Experience working as part of a team to achieve sales goals, maintain store appearance, and deliver excellent customer service.
GST/HST Accounting Clerk
Canada Revenue Agency
01.2024 - 05.2024
- GST/HST Filing & Compliance: Prepare and file monthly, quarterly, or annual GST/HST returns with accuracy and within deadlines to ensure compliance with Canada Revenue Agency (CRA) regulations.
- Tax Calculation & Reconciliation: Calculate GST/HST payable and receivable on sales and purchases, ensuring that all transactions are properly classified and accounted for.
- Accounts Reconciliation: Reconcile general ledger accounts related to GST/HST, including input tax credits (ITCs) and output tax, to ensure all tax liabilities and credits are properly recorded and balanced.
- Documentation & Record Keeping: Generated reports for 50+ accounts using Excel pivot tables and advanced formulas.
Customer Service Representative
IO Solutions
01.2023 - 01.2024
- Customer-Focused: Assisted 1,500+ customers monthly, maintaining a 98% satisfaction rate.
- Documentation & Record-Keeping: Maintain accurate records of customer interactions, transactions, inquiries, and issues, ensuring all data is entered into the CRM system for follow-up or escalation.
- Escalation Handling: Identify and escalate unresolved issues or complex inquiries to higher-level support or management, ensuring timely resolution.
- Customer Retention: Promote loyalty programs, special offers, and discounts to customers, effectively increasing retention rates and driving sales. Achieved a 99% call quality score for 12 consecutive months.
Customer Service Representative
Comfort Inn by Choice Hotels
09.2022 - 01.2024
- Sales & Upselling: Experience in upselling additional services, amenities, and hotel offerings to enhance guest experience and increase hotel revenue.
- Communication: Maintain clear communication with housekeeping, maintenance, and assisted an average of 50+ guests daily with check-ins, check-outs, and concierge services.
- Record Keeping: Accurately maintain guest records, track reservation status, and update guest information as needed in the hotel’s property management system (PMS).
- Guest Service Excellence: Strong focus on providing a memorable guest experience with professionalism, attentiveness, and problem-solving skills. Reduced average check-in time by 20% by optimizing the front desk workflow.
Education
Business Administration And Management
Holland College
Charlottetown, PE05-2024
Skills
Financial Statement Analysis & Reporting
Customer Service & Relationship Management
Budgeting & Forecasting
Financial Transactions
Audit & Reconciliation
Customer Relationship Management (CRM)
Cash Handling & Reconciliation
Technology Proficiency
Languages
English
Full Professional
French
Elementary
Timeline
Cashier
Foodland
09.2024 - Current
GST/HST Accounting Clerk
Canada Revenue Agency
01.2024 - 05.2024
Customer Service Representative
IO Solutions
01.2023 - 01.2024
Customer Service Representative
Comfort Inn by Choice Hotels
09.2022 - 01.2024
Business Administration And Management
Holland College
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