Manjot Kaur
Calgary,AB
Summary
Skilled Dispatcher and Customer Service Representative with a proven track record at Allied Universal Security Services and Delta Hotels By Marriott. Excelled in managing high-stress situations and enhancing customer loyalty through effective communication and empathy. Proficient in dispatch software and customer relationship management, demonstrating a unique blend of technical and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Dispatcher
Allied Universal Security Services
Calgary
08.2022 - 05.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Representative
Delta Hotels By Marriott
Calgary, AB
08.2019 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - Early Childhood Care And Education
Pures College of Technology
Toronto, ON09.2020
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
Languages
English
Full Professional
Timeline
Dispatcher
Allied Universal Security Services
08.2022 - 05.2024
Customer Service Representative
Delta Hotels By Marriott
08.2019 - 05.2021
Diploma - Early Childhood Care And Education
Pures College of Technology