Manjot Kaur

Brampton

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.

year of professional experience

Pizza Ville

03.2023 - 02.2024

Developed customer service scorecards to measure customer service performance.
Provided outstanding customer service.
Provided exemplary customer service on each field visit to deliver exemplary customer service.
Developed a deep understanding of customer service principles and customer service best practices.
Answering phone calls from head office.
Maintaining daily record for the orders taken.
Assisting the store in other works to make sure the orders are made and delivered in a timely fasion.
Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Monitored banking associates for customer service.

Mohawk College of Applied Arts And Technology

Mississauga, ON

04.2024

Knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint and Access
Ability to work with general equipment such as desktops, fax machines, photocopiers, scanners, video conferencing and telephone systems
Ability to work in an environment with tight and often unpredictable and/or conflicting deadlines

English

Full Professional

Pizza Ville

03.2023 - 02.2024

Mohawk College of Applied Arts And Technology