MANJOT KAUR
Breslau,ON
Summary
Experienced Customer Service Manager with skills and experience to manage a retail business store to create a rich customer experience with focus on responsibility, efficiency and delivery of service.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
TJX
Toronto, ON
08.2022 - 09.2022
- Utilized specialized software applications related to the job role.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents into computer systems.
Store Manager
FLTC Ltd
Chilliwack, BC
08.2018 - 03.2022
- Plan, direct and co-ordinate the store operations to facilitate smooth functioning of store and generate customer goodwill;
- Manage Sales Associates, determine work schedules of and assign their responsibilities;
- Meet and exceed sales targets by presenting customized solutions to our clients
- Ensure all assets, fixtures and live devices are maintained and utilized as per standards
- Determine, monitor and maintain sufficient inventory and order new, as and when required;
- Ensure customer conflict, objections or concerns are resolved;
- Plan and oversee in-store promotional events to increase customer base;
- Establish sales targets for Sales Associates and provide continuous motivation for their success;
- Assist in hiring and actively participate in training and coaching initiatives;
- Prepare and control the store’s budget ensuring maximum efficiency;
- Anticipate, analyze and communicate sales and revenue reports/forecasts to Regional Manager
- Understand all legal, health and safety guidelines, and ensure that store meets them;
- Perform inside sales job duties completely and accurately to ensure effective and efficiency with every applicable sale;
- Keep abreast of market trends to determine the need for improvements in the store;
Store Manager-in-Training
FLTC Ltd
Chilliwack, BC
05.2018 - 08.2018
- Learn to plan, direct and co-ordinate the store operations to facilitate smooth functioning of store and generate customer goodwill;
- Understand elements of store operations and assist Store Manager in coordinating activities for smooth functioning of store and generate customer satisfaction;
- Determine work schedules of Sales Associates and assign responsibilities;
- Learn and champion the knowledge of product, service and campaign/promotional offerings;
- Understand budgeting and learn to control the store’s expenses ensuring maximum efficiency;
- Monitor and maintain sufficient inventory and understand the ordering module and escalation process;
- Ensure that customer conflict, objections or concerns are readily attended, and direct to Store Manager as required;
- Oversee in-store promotional events or display to ensure effectiveness;
- Assist in hiring and actively observe the training and coaching initiatives;
- Understand all legal health and safety guidelines for the store and learn methods to meet them Perform in-store sales job duties completely and accurately to ensure efficiency with every applicable sale;
- Arrange and co-ordinate staff meetings as directed by the Store Manager
- Generate sales reports, inventory reports and incidence reports.
FC Associate
Amazon Canada
Brampton, ON
02.2017 - 10.2017
- Review and complete the assigned work orders;
- Troubleshoot process problems and seek assistance when necessary;
- Enter required data on completion of various process stages
- Generate/ file incidence reports;
- Generate and communicate ideas of process improvement;
- Diligently follow established health and safety protocols at the assigned work stations.
Education
Medical Device Reprocessing -
Fanshawe College
1001 Fanshawe College Blvd. London, ON N5Y 5R6 12-2023
Post-Secondary Diploma in Business :Accounting -
Sheridan College
Brampton, ON12.2016
Hemkunt Public Senior Secondary School -
Senior Secondary
Punjab,India03.2013
Skills
- Customer Sales and Service experience
- Strong relationship building skills
- Strong organizational and time management abilities
- Leadership skills to motivate and develop effective teams
- Able to work both independently and in a team environment
- Self-motivated, hardworking
- Adapt at learning and implementing new skills
- Understanding of finance as it relates to sales and success in achieving sales financial
- Targets/quotas
- Result oriented and focused
- Good communication and customer service skills
Reference
- Pawanpreet Gill-pawanpreetkgill@gmail.com
Languages
Proficient in speaking three languages which are English, Punjabi and Hindi.
Timeline
Data Entry Clerk
TJX
08.2022 - 09.2022
Store Manager
FLTC Ltd
08.2018 - 03.2022
Store Manager-in-Training
FLTC Ltd
05.2018 - 08.2018
FC Associate
Amazon Canada
02.2017 - 10.2017
Medical Device Reprocessing -
Fanshawe College
Post-Secondary Diploma in Business :Accounting -
Sheridan College
Hemkunt Public Senior Secondary School -
Senior Secondary
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