Manjot Kaur
York,Ontario
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
TELUS Koodo
10.2023 - Current
- Sales software proficiency
- Product knowledge
- Active listening
- Verbal communication
- Setting goals
- Organization
Customer Service Representative
Teleperformance
01.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
Education
Diploma in Accounting - Computers Based Accounting
National Institution
High School Diploma -
GGSS School
Skills
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to produce accurate reports
- Proficient in conducting investigations and utilizing relevant tools and techniques
- Knowledge of security protocols and regulations
- Ability to work effectively under pressure and handle challenging situations
- Experience in working with special needs individuals and providing exceptional customer service
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Security license
- Cpr and first aid
Timeline
Sales Associate
TELUS Koodo
10.2023 - Current
Customer Service Representative
Teleperformance
01.2022 - 04.2023
Diploma in Accounting - Computers Based Accounting
National Institution
High School Diploma -
GGSS School
- Security license
- Cpr and first aid
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