MANJOT KAUR

• Improved ground operations efficiency by streamlining processes and implementing best practices.
• Enhanced customer satisfaction levels with exceptional service during check-in, boarding, and disembarking processes.
• Assisted in maintaining a safe and orderly ramp area by conducting timely inspections and addressing potential hazards.
• Contributed to on-time departures by efficiently managing the loading and unloading of baggage, cargo, and mail.
• Ensured accurate flight documentation through meticulous verification of load sheets, passenger manifests, and cargo documents.
• Collaborated with colleagues to effectively manage irregular operations during weather disruptions or technical issues.
• Ensured timely and accurate ramp services for aircrafts by diligently coordinating with ground staff.
• Maintained detailed records of ramp services performed, enabling accurate billing and reporting.
• Tracked flight schedules to promote on-time landings and avoid loading delays.
• Coordinated ground crew activities to complete objectives on schedule.

• Tow aircraft / Brake Riding aircraft;
• • Maintain excellent two-way radio communication with ATC •
• Provide mobile support for aircraft set up and tow teams; •
• Operate various ground equipment;
• Operate Jet Bridges and gate support equipment;
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers, the safety of customers and the safety of company assets;
• Ensure safety standards and Other related duties as assigned.

• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Boosted store sales through effective merchandising and strategic product placement.
• Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
• Developed a high-performing team by providing ongoing coaching, training, and performance evaluations.
• Reduced employee turnover by fostering a positive work atmosphere and offering competitive compensation packages.
• Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
• Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
• Answered product questions and assisted customers in selection and checkout.
• Conducted inventory analysis to determine optimal stock levels.
• Placing new orders according to the sales,
• Complete Billing on regular basis

• Supports with accurate and timely shipments to guests by providing in the moment coaching, feedback, training and support to Warehouse Associates and Forklift Drivers

• Provides training and support on work tasks and removing bottlenecks. Delivers functional training to new Associates and provides level-set training to existing employees as needed

• Trains and develops department-specific skills across any Associate on the team and can raise needs for specific learning approaches to create an inclusive environment, such as linguistic support

• Assesses the skill level of a learner and how to communicate and train necessary information to improve daily job performance • Supports their Supervisors with leading daily workforce planning and communicates updates, needs, and risks with clarity across departments.

• Delivers individualized feedback to Associates in service of directly improving daily role performance. • Responsible for directing the open and closing tasks of the department

• Supports with performance tracking of individual employees by ensuring they are using systems correctly and accurately

• Resolves daily issues and general usage in Outlook, Excel, IBM, WMS, Oracle

• Teaches any department-specific system to a new learner and displays proficient technical literacy across department-specific systems

• Recognizes and works with their Supervisor to prioritize work-flow and corresponding people and resourcing needs each day

• Raises staffing needs/support capacity to partner with and support overall DC work-flow.

• Understands material and support resourcing needs and tracks volumes weekly

• Understands basic operational flow of DC departments and identifies bottlenecks and pain points

• Problem solves daily interdepartmental operations issues as they arise

• Plays a critical role in the support and adherence to a culture of safety within the DC and teaches the what and why behind any safety-related topic

• Tracks and restocks department supplies

• Improved overall store performance with proactive maintenance of gas pumps and equipment.
• Optimized employee scheduling, balancing workload while maintaining excellent service levels.
• Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
• Implemented safety procedures to ensure a safe working environment for employees and customers.
• Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
• Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
• Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
• Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
• Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.

• Demonstrates a complete understanding of menu items and explains them to guests accurately.

• Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.

• Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.

• Prepares food neatly, according to formula, and in a timely manner.

• Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.

• Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.

• Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the Wash, Rinse, and Sanitize method of cleaning.

• Understands and adheres to all quality standards, formulas and procedures as outlined in the Subway® Operations Manual: Daily Procedures.

• Maintains a professional appearance and grooming standards as outlined in the Subway® Operations Manual: Daily Procedures.

• Performs light paperwork duties as assigned.

• Completes University of Subway® courses as directed.