Summary
Overview
Work History
Education
Skills
Timeline
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Manjot Kaur

Surrey,BC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Order Processor

CorVista Enterprises Inc.
05.2021 - Current
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Answered multi-line phone system, delivering messages to staff and greeting visitors.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Established administrative work procedures to track staff's daily tasks that increased deadline meeting efficiency by 50%.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail and faxes.

Customer Service Representative

CorVista Enterprises Inc.
01.2019 - 04.2021
  • Answered constant flow of customer calls with minimal wait times.
  • Trained new staff on operating procedures and company services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Actively listened to more than 90 customers daily, handled concerns quickly and escalated major issues to supervisor to prioritize customer needs that increased sales by 10%.

Assistant Store Team Leader /Keyholder

Dollarama
05.2021 - 12.2022
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained proper hiring, recruiting, interviewing, selection and onboarding of candidates resulting in 70% reduction of risks related to staff shortage.
  • Developed and executed plans for coaching, training, evaluating and scheduling store associates.

Retail Sales Associate

Canadian Tire
06.2018 - 07.2019
  • Helped over 50 customers daily to complete purchases, locate items, and join reward programs.
  • Used in-store system to locate inventory, place special orders for customers, process sales, returns, online orders, and gift card activations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs and provide pleasant shopping experiences.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Pastry Chef

Cupcakes By Heather And Lori
10.2017 - 07.2018
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts and achieved 100% accuracy for all orders.
  • Personalized creations for holidays, weddings, graduations, and personal events.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Oversaw purchasing, storage, and use of kitchen supplies.
  • Prepared frostings and other toppings for cakes and pastries.

Education

Post-Baccalaureate Diploma - Business Administration

Langara College
Vancouver, BC
05.2019

Bachelor of Commerce -

Punjabi University
Punjab, India
07.2016

Skills

  • Schedule Management
  • Analytical Decision-Making Skills
  • Advanced MS Office Suite Knowledge
  • Staff Orientation and Training
  • Supervision Abilities
  • Multitasking and Time Management
  • Document Retrieval
  • Office Equipment Proficiency
  • Cost-Effective Budgeting
  • Verbal and Written Communication

Timeline

Order Processor

CorVista Enterprises Inc.
05.2021 - Current

Assistant Store Team Leader /Keyholder

Dollarama
05.2021 - 12.2022

Customer Service Representative

CorVista Enterprises Inc.
01.2019 - 04.2021

Retail Sales Associate

Canadian Tire
06.2018 - 07.2019

Pastry Chef

Cupcakes By Heather And Lori
10.2017 - 07.2018

Post-Baccalaureate Diploma - Business Administration

Langara College

Bachelor of Commerce -

Punjabi University

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Manjot Kaur