Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Work Availability
Accomplishments
Work Preference
Interests
Timeline
Generic

Manjot Dhunna

Nanaimo

Summary

Store Manager with over 7 years of proven experience in leading retail operations to success. Demonstrates a strong track record in driving sales growth, exceeding targets by 15%, and implementing innovative marketing and product display strategies to boost customer engagement by 25%. Skilled in fostering collaborative environments, reducing staff turnover, and enhancing customer satisfaction through strategic leadership and operational efficiency. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

5
5
years of professional experience

Work History

Store Manager

Claires
01 2023 - 03 2025
  • Achieving consistent sales growth, exceeding targets by 15%
  • Promoting a collaborative store environment, reducing staff turnover by 20%
  • Introducing new product displays, boosting customer engagement by 25%
  • Streamlined store operations, enhancing process efficiency and team productivity
  • Led team to achieve top regional sales, enhancing customer loyalty
  • Implemented a unique rewards program, increasing repeat business
  • Fostered a team-first atmosphere, recognized for outstanding store morale
  • Pioneered a local marketing initiative, growing store footfall by 30%
  • Developed a mentorship program for staff, improving skills and reducing turnover by 15%
  • Enhanced store layout and design, improving customer flow and increasing purchase rates by 5%
  • Managed inventory control, cash control, and store opening and closing procedures.

Floor Supervisor

The Latest Scoop
05.2022 - 12.2022
  • Implemented innovative training programs for efficient employee onboarding
  • Analyzed sales data to identify improvement opportunities
  • Optimized stock management, reducing shortages and overstock by 30%
  • Enhanced team's customer service skills, raising satisfaction scores by 20%
  • Maintained 100% compliance with health and safety protocols, ensuring a safe environment
  • Led a team to excel in customer service, boosting satisfaction by 20% through skill enhancement
  • Conducted thorough sales data analysis to pinpoint and act on improvement areas, enhancing performance
  • Fostered a team culture that valued feedback, driving continuous improvement
  • Streamlined employee scheduling, cutting down overtime by 15%

Key Holder/ Sales Associate

Caposhie
05.2022 - 12.2022
  • Orchestrated store cleanliness and organization for enhanced customer experience
  • Implemented visual merchandising strategies, optimizing store layout
  • Trained and mentored new sales associates, ensuring high-quality customer service
  • Boosted store revenue by actively engaging customers and implementing strategic sales promotions
  • Enhanced store layout for optimal product presentation, significantly improving customer shopping experience
  • Introduced effective inventory management practices, ensuring stock accuracy and reducing discrepancies
  • Mentored new associates, fostering a culture of high-quality customer service and teamwork
  • Collaborated on sales strategies, analyzing customer engagement to drive revenue increases
  • Developed an interactive product display, boosting customer engagement and product knowledge

Office Administrator

World Financial Group
01.2022 - 05.2022
  • Managed daily office operations with efficiency
  • Implemented innovative administrative strategies
  • Collaborated with team to streamline processes
  • Pioneered admin solutions, boosting team efficiency and cutting process times at World Financial Group
  • Optimized office workflow, significantly enhancing operational efficiency within a year
  • Introduced cutting-edge administrative strategies that transformed daily operations
  • Fostered team unity in streamlining office procedures, ensuring a cohesive approach to admin tasks
  • Managed intricate office operations, maintaining high standards of organizational excellence
  • Revitalized admin protocols, leading to a 20% efficiency increase
  • Spearheaded a project to digitize records, reducing retrieval time by 30%
  • Evaluated admin protocols, enhancing efficiency by 20% through strategic improvements
  • Led digital record transformation, slashing retrieval times by 30%
  • Streamlined office procedures with a keen eye for detail, ensuring peak operational flow

Food Service Supervisor

Dominos Pizza
05.2020 - 05.2021
  • Enforced food safety standards, ensuring health regulation compliance
  • Implemented strategies to boost customer satisfaction and sales
  • Trained new employees on hygiene standards, maintaining a high cleanliness level
  • Coordinated with vendors for timely food supply, minimizing inventory shortages
  • Regularly inspected food service area for cleanliness and organization
  • Boosted customer satisfaction and sales by enforcing rigorous food safety and quality controls
  • Pioneered strategies for customer experience enhancement, leading to a noticeable increase in repeat business
  • Oversaw inventory management, ensuring optimal stock levels through precise coordination with vendors

Outbound Loyalty Representative- Call Centre

Nordia Telecommunications
08.2017 - 02.2019
  • Devised and executed strategies bolstering customer loyalty and retention in outbound sales
  • Conducted comprehensive analysis of customer data, pinpointing areas for improvement
  • Addressed customer concerns proactively, enhancing overall customer satisfaction
  • Led regular training sessions, empowering representatives with effective customer retention strategies
  • Boosted customer retention by developing targeted loyalty strategies
  • Leveraged customer data to pinpoint retention challenges; crafted solutions
  • Introduced novel loyalty initiatives, enhancing customer stickiness
  • Led training for reps on retention techniques, improving team performance
  • Pioneered personalized retention plans, setting industry benchmarks
  • Monitored call quality, ensuring adherence to best practices and protocols

Education

Diploma - Tourism Management

Vancouver Island University
01.2020

Skills

  • Customer Engagement
  • Sales Analysis
  • Customer Satisfaction
  • Performance Metrics
  • Health and Safety Protocols
  • Productivity Enhancement
  • Employee Performance
  • Time Management
  • Customer Service
  • Communication Skills
  • Problem Solving
  • Team Leadership
  • Marketing Strategies
  • Positive Work Environment
  • Sales Growth
  • Employee Morale
  • Training Programs
  • Inventory Management

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Personal Information

  • Age: 28
  • Title: Store Manager
  • Nationality: Indian

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Managed a store that exceeded company expectations in every category during the 2nd quarter.
  • Increased sales by 15% by coaching department managers on new merchandising standards.
  • Exceeded monthly store sales goals over weekly around 2000 months in a row.

Work Preference

Work Location

On-SiteHybridRemote

Important To Me

Career advancementTeam Building / Company RetreatsPersonal development programsWork-life balanceFlexible work hours

Interests

Sharing travel tips, recommendations, and insights with fellow enthusiasts Participating in cultural exchange programs and homestays I participate in various sports activities for physical activity, camaraderie, and personal growth Passionate about balancing physical health with mental and emotional wellness

Participating in cultural exchange programs and homestays

High-Intensity Interval Training

Dancing

I participate in various sports activities for physical activity, camaraderie, and personal growth

Passionate about balancing physical health with mental and emotional wellness

Timeline

Floor Supervisor

The Latest Scoop
05.2022 - 12.2022

Key Holder/ Sales Associate

Caposhie
05.2022 - 12.2022

Office Administrator

World Financial Group
01.2022 - 05.2022

Food Service Supervisor

Dominos Pizza
05.2020 - 05.2021

Outbound Loyalty Representative- Call Centre

Nordia Telecommunications
08.2017 - 02.2019

Store Manager

Claires
01 2023 - 03 2025

Diploma - Tourism Management

Vancouver Island University

Similar Profiles

CREATE PROFILE
Manjot Dhunna