Manjit Saini
Brampton,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Operations Manager
HNM Logistics Inc
02.2022 - 03.2023
- Assisted in recruiting, hiring and training of team members.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Analyzed and reported on key performance metrics to senior management.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Devised processes to boost long-term business success and increase profit levels.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Planner/Scheduling Manager
Interstate Freight Systems
10.2019 - 03.2022
- Developed detailed event reports, documenting all aspects of each event.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Developed comprehensive plans for large-scale projects that involved coordinating multiple teams.
- Established project goals and objectives by reviewing project initiatives in line with company requirements.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing and risk mitigation.
Recruiting Manager
KJS Transport
09.2020 - 03.2021
- Negotiated job offers to attract top talent and keep organization competitive in job market.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Developed relationships with recruitment agencies and other external partners to expand organizational reach and identify potential candidates.
- Sourced candidates to identify and attract potential candidates for open positions.
- Managed recruitment team and trained and mentored new advisors.
- Managed applicant tracking systems to keep recruitment processes organized.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Set and conveyed recruitment goals to downstream staff.
Recruiting Manager
Charger Logistics
01.2018 - 10.2019
- Negotiated job offers to attract top talent and keep organization competitive in job market.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Developed relationships with recruitment agencies and other external partners to expand organizational reach and identify potential candidates.
- Designed, developed and implemented successful recruitment process to fill more than 90% vacancies each year.
- Sourced candidates to identify and attract potential candidates for open positions.
- Managed recruitment team and trained and mentored new advisors.
- Managed applicant tracking systems to keep recruitment processes organized.
- Streamlined recruiting processes for entire team.
- Customized wording of job profiles, social media techniques and website subscriptions.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Set and conveyed recruitment goals to downstream staff.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Team Lead - Dispatcher
Interstate Freight Systems
09.2010 - 09.2017
- Directed dispatching, routing, and tracking of 80 fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Developed and implemented customer service policies and procedures.
Education
Bachelor of Commerce - Accounting
Delhi University
Delhi, IndiaSkills
- Productivity Improvement
- Interpersonal Communications
- Planning and Implementation
- Policy and Procedure Implementation
- Resource Coordination
- Staff Development
- Complex Problems Analysis
- Project Planning
- Project Management
- Team Leadership
- Recruiting and Hiring
- Negotiation
Timeline
Operations Manager
HNM Logistics Inc
02.2022 - 03.2023
Recruiting Manager
KJS Transport
09.2020 - 03.2021
Planner/Scheduling Manager
Interstate Freight Systems
10.2019 - 03.2022
Recruiting Manager
Charger Logistics
01.2018 - 10.2019
Team Lead - Dispatcher
Interstate Freight Systems
09.2010 - 09.2017
Bachelor of Commerce - Accounting
Delhi University
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