Manjit Kaur
Brampton,ON
Summary
Results-driven and empathetic customer service professional with 3+ years of combined experience in call center operations and financial services. Proven success in outbound calling, donor engagement, and relationship building. Skilled at delivering persuasive, heartfelt conversations that inspire action and drive results. Adept in using CRM tools, handling high call volumes, and meeting performance targets in remote environments. Passionate about making a positive impact through meaningful connections and supporting causes that matter.
Overview
4
4
years of professional experience
Work History
Call Center Customer Service Agent
RANDSTAD
Mississauga, ON
10.2022 - 05.2025
- Engaged daily in high-volume outbound and inbound calling to existing clients, supporting campaigns and customer service inquiries with empathy and professionalism.
- Consistently met and exceeded performance metrics including call volume targets, donor conversion rates, and customer satisfaction scores.
- Handled objections effectively, using active listening and problem-solving to maintain strong client relationships and build trust.
- Developed persuasive communication skills to inspire action, making each interaction meaningful while representing the organization’s values.
- Demonstrated technical proficiency in CRM tools and call center software, maintaining accurate call logs and notes.
- Supported team success through strong collaboration, morale-building, and mentorship of new agents.
- Adapted to various nonprofit campaigns, tailoring communication to align with different causes and donor personas.
Financial Services Representative
World Financial Group, Inc.
Mississauga
01.2021 - 03.2022
- Built trusted relationships with individuals and families, educating them on financial literacy, life insurance, and savings strategies.
- Conducted discovery calls, follow-ups, and financial consultations with prospective clients to understand and meet their long-term financial goals.
- Delivered presentations and support through virtual meetings, using clear communication and empathy to engage clients across diverse backgrounds.
- Supported recruiting efforts by conducting informational calls and follow-ups with potential business partners.
- Worked independently while contributing to a team culture focused on service, growth, and integrity.
- Demonstrated adaptability and professionalism in remote work environments, utilizing Zoom, CRM systems, and digital tools to track progress and manage appointments.
Education
Post-Baccalaureate Diploma - Computer Systems Networking Technician
Canadore College of Applied Arts And Technology
Mississauga08.2021
Diploma - Computer Engineering
Sukhjinder Polytechnic College
Gurdaspur, India05.2018
Skills
- Outbound & Inbound calling
- Excellent verbal communication
- Active listening & empathy
- Objection handling
- CRM & call center software
- Time management & multitasking
- Team collaboration (remote)
- Customer relationship building
- Self-motivated & goal-oriented
- Fast typing & data entry
- Tech-savvy (Windows, headset, webcam)
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Call Center Customer Service Agent
RANDSTAD
10.2022 - 05.2025
Financial Services Representative
World Financial Group, Inc.
01.2021 - 03.2022
Post-Baccalaureate Diploma - Computer Systems Networking Technician
Canadore College of Applied Arts And Technology
Diploma - Computer Engineering
Sukhjinder Polytechnic College