Manjinder Kaur
Surrey,BC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Cashier
MCDONALDS
TARN TARAN, PUNJAB,INDIA
01.2023 - 10.2024
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Discounted purchases by scanning and redeeming coupons.
Customer Care Representative
BRICKWORKS BUILDING PRODUCTS
TARN TARAN, PUNJAB,INDIA
02.2022 - 01.2023
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Built sustainable relationships of trust through open communication with customers.
- Identified opportunities to upsell additional services when appropriate.
- Resolved customer complaints promptly and professionally.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Provided accurate, valid, and complete information to customers.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Gathered customer feedback to suggest improvements for products and services.
Education
High School Diploma -
SHRI G M ARYA GIRLS SENIOR SECONDARY SCHOOL
(PATTI), TARN TARAN,PUNJAB,INDIASkills
- Customer service
- Time management
- Order processing
- Payment processing
- Quality assurance
- Complaint handling
- Cultural awareness
- Product knowledge
AVALIABILITY
- FULL TIME
Timeline
Cashier
MCDONALDS
01.2023 - 10.2024
Customer Care Representative
BRICKWORKS BUILDING PRODUCTS
02.2022 - 01.2023
High School Diploma -
SHRI G M ARYA GIRLS SENIOR SECONDARY SCHOOL
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