Sandeep Kaur Sonia
Winnipeg,Canada
Summary
Diligent and result-oriented professional seeking a role to leverage my technical and interpersonal skills aiming to provide quality service and achievement of organizational objectives and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IntouchCX
10.2023 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Promptly responded to inquiries and requests from prospective customers.
Retail Sales Associate
Santa Soaps Ltd.
04.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Supervisor
Pitaland
04.2021 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Post Graduate Diploma - Occupational Health And Safety
Lambton College
05.2022
Bachelor Of Science - Biotechnology
BBK DAV College For Women
05.2019
Skills
- Successfully completed Fundamentals of insurance exam
- Foster client relationships
- Efficient in workflow management on priority basis
- Demonstrated ability to handle sensitive information with discretion and integrity
- Experienced in achieving sales target
- Strong Communication Skills
- Microsoft Office proficiency
- Professionalism and Ethics
Certification
- Certified in First Aid and CPR level C.
- Certified in Fundamentals of Insurance exam with 80% .
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Availability
Monday to Friday - Full Time
Languages
English
Hindi
Punjabi
Timeline
Customer Service Representative
IntouchCX
10.2023 - 12.2023
Retail Sales Associate
Santa Soaps Ltd.
04.2023 - 10.2023
Supervisor
Pitaland
04.2021 - 12.2022
Bachelor Of Science - Biotechnology
BBK DAV College For Women
Post Graduate Diploma - Occupational Health And Safety
Lambton College
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