Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Manjinder Singh

Brampton,Canada

Summary

A committed and client-focused professional with a year's expertise in technical assistance and customer service. demonstrated aptitude for quickly and sympathetically resolving client concerns through online communication and phone channels. Strong communicator with a talent for addressing problems and troubleshooting. devoted to provide excellent service that fosters client loyalty and happiness. competent in remote or hybrid work settings and friendly to veterans.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Bolts Plus Inc
Bolton, Canada
09.2024 - Current
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Assisted with training and mentoring new team members.
  • Maintained an updated knowledge base of current products, services, pricing, promotions.
  • Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.

Amazon Delivery

Amazon
Vaughan, Canada
08.2023 - 08.2024
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Participated in ongoing training to enhance own job skills and knowledge.

Computer Operator

Dhillon Sweets and Catering
SBS. Nagar, India
10.2019 - 11.2022
  • Installed and maintained computer software applications and operating systems.
  • Operated computer systems to input and retrieve data in accordance with established protocols.
  • Installed software updates on a regular basis for optimal operation of the computers.
  • Updated computer software and hardware components to the latest version.
  • Troubleshot software installation and configuration issues, resolving them promptly.
  • Trained users in system operations or maintenance.
  • Communicated project information through presentations and technical reports.
  • Configured servers to meet functional specifications.

Education

High School Diploma -

Conestoga College
Kitchener, ON
08-2024

Skills

  • Customer service
  • Active listening
  • Time management
  • Data entry
  • Problem-solving
  • Call center experience
  • Computer proficiency
  • Team collaboration
  • Product knowledge
  • Customer satisfaction measurement
  • Technical support

Languages

  • English, Advanced
  • Punjabi, Native
  • Hindi, Advanced

References

References available upon request.

Timeline

Customer Service Representative

Bolts Plus Inc
09.2024 - Current

Amazon Delivery

Amazon
08.2023 - 08.2024

Computer Operator

Dhillon Sweets and Catering
10.2019 - 11.2022

High School Diploma -

Conestoga College

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Manjinder Singh