Manjinder Singh
Markham,ON
Summary
Dynamic manager with proven success at A&W Restaurants, excelling in team leadership and customer service. Enhanced employee engagement and productivity through effective training and conflict resolution. Skilled in inventory management and problem-solving, consistently optimizing operations to improve customer satisfaction and achieve business goals.
Overview
9
9
years of professional experience
Work History
Manager
A&w Restaurants
04.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Customer Service Representative
Liquor Control Board Of Ontario
12.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Supervisor
A&w Restaurants
10.2021 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Warehouse Associate
Amazon Delivery Station Warehouse
10.2022 - 11.2022
- Prepared orders for shipment by picking and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Security Concierge
Pillar Security
10.2021 - 12.2021
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Assisted in emergency situations, following established protocols and providing support to first responders.
Cook & Cashier
A&w Restaurants
02.2020 - 10.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier & Cook
Burger Factory
09.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Architect
Ar.Herzi Singh & Associates
07.2018 - 07.2019
- Collaborated with clients to develop customized architectural solutions, meeting their unique needs and preferences.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Attended team meetings to resolve technical and project issues and review project schedules.
- Developed comprehensive project documentation, including site plans, elevations, sections, and details for clear communication of design intent.
- Verified construction documentation to meet client requirements and vision.
- Maintained strong communication with clients throughout the design process to ensure alignment between their vision and the final product.
- Researched materials to determine appropriate selection for projects.
- Communicated with vendors and contractors to incorporate input into project designs.
- Mentored junior architects on best practices within the field while providing guidance on complex design issues.
- Maintained quality control standards and procedures for accurate and precise measurements, illustrations and documentation.
- Led team in development of sustainable urban housing projects, resulting in enhanced community living standards.
Intern Architect
Ar. Herzi Singh & Associates
06.2016 - 12.2016
- Developed 3D renderings and presentation materials for client meetings, aiding in the visualization of proposed designs.
- Assisted in the development of design concepts, translating client requirements into functional and aesthetically pleasing spaces.
- Conducted site visits to monitor construction progress and ensure compliance with design specifications.
- Researched building materials and products, staying informed on industry trends to make informed recommendations during design process.
Education
Architectural Technology - Architecture
Centennial College
Scarborough, Ontario05-2021
Bachelor in Architecture - Architecture
R.I.M.T College of Architecture
Mandi Gobindgarh, Punjab, India06-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Staff training and development
- Task delegation
- Documentation and reporting
- Project management
- Project planning
- Cross-functional teamwork
- Product management
- Budget control
- Inventory management
- Risk management
- Computer skills
- Problem resolution
- Problem-solving
- Multitasking Abilities
- Team development
- Managing operations and efficiency
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Manager
A&w Restaurants
04.2024 - Current
Customer Service Representative
Liquor Control Board Of Ontario
12.2023 - 05.2024
Warehouse Associate
Amazon Delivery Station Warehouse
10.2022 - 11.2022
Supervisor
A&w Restaurants
10.2021 - 04.2024
Security Concierge
Pillar Security
10.2021 - 12.2021
Cook & Cashier
A&w Restaurants
02.2020 - 10.2021
Cashier & Cook
Burger Factory
09.2019 - 01.2020
Architect
Ar.Herzi Singh & Associates
07.2018 - 07.2019
Intern Architect
Ar. Herzi Singh & Associates
06.2016 - 12.2016
Architectural Technology - Architecture
Centennial College
Bachelor in Architecture - Architecture
R.I.M.T College of Architecture
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