Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manjinder Kaur

Calgary,Canada

Summary

Business Graduate with a Diploma in Business Management Level 7, specializing in healthcare management from Queens Academic Group, Auckland. Excited to begin my career in the industry. Strong foundation in business principles and genuine passion for learning. Committed to working diligently and leveraging exceptional interpersonal skills. Time in India instilled values of punctuality, professionalism, and effective time management. These qualities, combined with dedication and reliability, make an ideal candidate for your business.

Overview

9
9
years of professional experience

Work History

Front Store Supervisor

Shoppers Drug Mart
07.2024 - Current
  • Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
  • Prevented loss due to theft or damage by implementing robust security measures and closely monitoring store activities.
  • Improved inventory management through regular stock audits and effective communication with suppliers.
  • Resolved customer complaints professionally, taking appropriate action to address their concerns while adhering to company guidelines.
  • Assisted customers with product inquiries, offering expert advice, recommendations, or alternatives when needed.
  • Streamlined checkout processes to minimize wait times and enhance overall customer experience.
  • Ensured compliance with all relevant health codes, safety regulations, company policies throughout the front-end operations of the store.
  • Trained new employees on store policies, procedures, and sales techniques, contributing to their success in the role.
  • Fostered a positive work culture that promoted teamwork, open communication, and continuous learning among staff members.
  • Supervised staff scheduling, ensuring adequate coverage during peak hours and efficient use of labor resources.
  • Maintained a clean and organized store environment, ensuring optimal product presentation and easy navigation for customers.
  • Managed cash handling procedures accurately, reconciling daily transactions and maintaining financial records in compliance with company policies.
  • Enhanced customer satisfaction by efficiently managing front store operations and addressing concerns promptly.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

sales Associate

7 Eleven
10.2023 - 06.2024

Supervisor

Fat burger Lloydminster
08.2021 - 06.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.

Restaurant Manager

Gorkha kitchen
08.2016 - 02.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
  • Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.

Education

Medical Office Assistant - Medical Office Assistant

East West College of Business & Technology
Calgary, AB
03.2025

Diploma - Business Management Level 7

Queens Academic Group
07.2015

Bachelor of science - undefined

Guru Nanak Dev University
Amritsar
01.2013

Bachelor of education - English and bio science

Guru Nanak Dev University
Amritsar
01.2013

Skills

  • Internet
  • Microsoft Office
  • MS Power Point
  • Effective communication
  • Interpersonal skills
  • Professional appearance
  • Ability to work varied shifts
  • Guest service standards
  • PC software knowledge
  • Organizational skills
  • Listening abilities
  • Judgment skills
  • Physical stamina
  • Mental attitude
  • Ability to work under pressure

Languages

English
Full Professional

Timeline

Front Store Supervisor

Shoppers Drug Mart
07.2024 - Current

sales Associate

7 Eleven
10.2023 - 06.2024

Supervisor

Fat burger Lloydminster
08.2021 - 06.2024

Restaurant Manager

Gorkha kitchen
08.2016 - 02.2020

Diploma - Business Management Level 7

Queens Academic Group

Bachelor of science - undefined

Guru Nanak Dev University

Bachelor of education - English and bio science

Guru Nanak Dev University

Medical Office Assistant - Medical Office Assistant

East West College of Business & Technology

Similar Profiles

CREATE PROFILE
Manjinder Kaur