Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AKASH BANSAL

Brampton

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Long Haul Truck Driver

Northtime Logistics
11.2024 - Current
  • Operated long-haul trucks, ensuring timely and safe delivery of freight across multiple states.
  • Adhered to federal and state regulations, maintaining compliance and safety standards throughout all routes.
  • Conducted regular vehicle inspections, identifying maintenance needs to prevent breakdowns and ensure reliability.
  • Managed route planning using GPS technology to optimize travel efficiency and reduce fuel consumption.
  • Documented delivery logs accurately, enhancing accountability and transparency in transportation operations.
  • Collaborated with dispatch teams to coordinate schedules, improving overall logistics workflow and communication.
  • Maintained a clean driving record, adhering to all federal and state transportation regulations for safe long haul operations.
  • Maintained daily, legible DOT log book and submitted corresponding documents.

Office Administrator

Wellness Oasis Physio & Rehab
08.2023 - 10.2024
  • Open incoming regular and electronic mail and coordinate the flow of information internally with other healthcare providers.
  • Communicate with insurance companies for patient's coverage information and submit claims electronically or by mail.
  • Address patient's complaints and ensure that proper action should be taken to improve customer satisfaction and experience.
  • Generate invoices for patients, submit them to insurance companies ensuring that all financials are up to date.
  • Reconciled account files and produced monthly reports.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Handled incoming correspondence, prioritizing responses based on urgency.

Food Service Supervisor

Pizza Pizza
04.2022 - 06.2023
  • Supervised daily food service operations, ensuring compliance with health and safety standards.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Coordinated inventory management and ordered supplies to maintain optimal stock levels.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Established and managed team schedules and shift assignments.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

Amazon Delivery Driver

Amazon
07.2021 - 03.2022
  • Navigated delivery routes efficiently to ensure timely package arrival.
  • Inspected vehicles for safety and maintenance before each shift.
  • Loaded and unloaded packages, maintaining organization and accuracy.
  • Communicated with customers to confirm delivery details and address concerns.
  • Handle customer complaints or issues by reporting to support team.
  • Adhere to all traffic laws and ensure safe driving to avoid accidents.
  • Collaborated with team members to improve operational workflows in logistics.
  • Managed customer inquiries and complaints in polite and professional manner.

Education

Bussiness Management -

Canadore College of Applied Arts And Technology
Mississauga, ON
12-2021

Bachelor of Arts - Arts

Punjabi University
India
05-2018

Skills

  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Team development
  • Administrative support
  • Quality control
  • Customer education
  • Call management

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Long Haul Truck Driver

Northtime Logistics
11.2024 - Current

Office Administrator

Wellness Oasis Physio & Rehab
08.2023 - 10.2024

Food Service Supervisor

Pizza Pizza
04.2022 - 06.2023

Amazon Delivery Driver

Amazon
07.2021 - 03.2022

Bussiness Management -

Canadore College of Applied Arts And Technology

Bachelor of Arts - Arts

Punjabi University

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AKASH BANSAL