Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manjinder kaur

Summary

Healthcare professional with strong foundation in patient care and medical support. Adept at handling patient needs, collaborating with healthcare teams, and ensuring clean and safe environment. Known for reliability, adaptability, and commitment to achieving positive patient outcomes.

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

The Ups Store 335
04.2023 - 11.2023
  • Collaborated with cross-functional teams to resolve complex customer issues, ensuring effective communication and resolution strategies.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Established team priorities, maintained schedules and monitored performance.

Nursing Assistant

Dukh Niwaran Hospicare
09.2018 - 10.2022

• Developing plans for patients to improve overall health or recover from injuries and

illnesses.

• Responsible for overall care including bathing & feeding if required.

• Preparing reports by collecting, analyzing and summarizing information.

• Delivering medication via Oral, IV and Intramuscular Injections, monitored responses

to catch and address new concerns.

• Educating family members and care givers on patients care instructions.

• Implementing care plans for patient treatment after assessing physician medical

regimens.

• Observing and documenting various factors such as diet, physical activity levels and

behavior to understand conditions and effectively modify treatment plans.

• Maintaining hygienic and safe working environment in compliance with the healthcare procedures.

Nursing Assistant

Simran Hospital
01.2017 - 07.2017

• Interacted with patients, understand their needs and develop patient care plan

• Completed patient documentations and addressed patient queries and concerns promptly.

• Educated patients and their families about the treatment procedures.

Nurse Assistant

Raj Hospital
10.2015 - 10.2016
  • Assisted nursing staff with daily patient care activities and basic medical procedures.
  • Monitored patients' vital signs, reporting changes to registered nurses promptly.
  • Maintained cleanliness and organization of patient rooms, ensuring a safe environment.
  • Documented patient information accurately in electronic health records for improved care continuity.

Education

Bachelor Of Science In Nursing - Nursing

Baba Farid University of Health Sciences
Faridkot
09.2015

Skills

  • Training and mentoring
  • Decision-making
  • Complaint resolution
  • Team building and leadership
  • Quality assurance
  • Skilled multi-tasker
  • Verbal and written communication

Languages

English
Professional Working

Timeline

Customer Service Manager

The Ups Store 335
04.2023 - 11.2023

Nursing Assistant

Dukh Niwaran Hospicare
09.2018 - 10.2022

Nursing Assistant

Simran Hospital
01.2017 - 07.2017

Nurse Assistant

Raj Hospital
10.2015 - 10.2016

Bachelor Of Science In Nursing - Nursing

Baba Farid University of Health Sciences
Manjinder kaur