Manjeet Singh Dhiman
Retail Sales And Technical Support
Markham,ON
Summary
Results-driven Retail Sales Specialist and Technical Support Analyst with 3+ years of experience in customer service, sales, and IT support. Proven ability to drive sales through product expertise, customer engagement, and consultative selling. Adept at troubleshooting technical issues, managing retail operations, and training teams to deliver exceptional service. Strong communicator with a track record of exceeding sales targets and improving operational efficiency.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Sales Specialist
Apple
05.2024 - Current
- Drive sales by providing expert product knowledge and personalized recommendations, enhancing customer satisfaction and repeat business.
- Train customers and team members on Apple products, ensuring seamless integration into daily workflows.
- Collaborate with management to implement best practices, improving store efficiency and sales performance.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
Technical Support Analyst
Tech Mahindra
11.2021 - Current
- Provide Tier 1/2 IT support, resolving issues related to Active Directory, Outlook, MS Office, and VPN for 500+ employees.
- Manage ServiceNow ticketing system, ensuring timely resolution and escalation of technical issues.
- Administer Windows environments, including software installation, imaging, and threat protection.
- Support remote work setups (Citrix, Aruba Rap) and troubleshoot SharePoint/MS Teams for seamless collaboration.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration.
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
Retail Sales Associate
The Source, Bell
09.2022 - 02.2024
- Achieved and exceeded sales targets through consultative selling and upselling techniques.
- Managed store operations, including inventory replenishment, POS transactions, and asset protection.
- Trained new hires on product knowledge and store procedures, improving team performance.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Retail Sales Manager
ONAS Communication (Telus/Koodo Dealer)
01.2020 - 11.2021
- Led store operations, including staff scheduling, inventory management, and sales strategy execution.
- Boosted customer satisfaction by resolving complaints and implementing service improvements.
- Conducted sales coaching and performance reviews, driving team success and meeting KPIs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Education
Post-Graduate Diploma - Information And Computer Systems
Centennial College of Applied Arts And Technology
Scarborough, Ontario 05.2001 -
Bachelor of Engineering - Information Technology
Sant Longowal Engineering And Technology
Punjab, India 05.2001 -
Skills
Sales and customer service
Timeline
Sales Specialist
Apple
05.2024 - Current
Retail Sales Associate
The Source, Bell
09.2022 - 02.2024
Technical Support Analyst
Tech Mahindra
11.2021 - Current
Retail Sales Manager
ONAS Communication (Telus/Koodo Dealer)
01.2020 - 11.2021
Post-Graduate Diploma - Information And Computer Systems
Centennial College of Applied Arts And Technology
05.2001 -
Bachelor of Engineering - Information Technology
Sant Longowal Engineering And Technology
05.2001 -
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