Manjeet Singh Dhiman
Scarborough,Canada
Summary
A thorough, committed, and energetic retail sales associate with the experience of 3+ years seeks an opportunity to utilize expertise to boost sales by improving repeat purchases through suggestive selling, positive approach, sharing product knowledge, strong sales acumen, and customer engagement. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Specialist
Apple
Markham, Ontario
05.2024 - Current
- Greeted customers entering the store to ascertain what each customer wanted or needed. Answered product questions with up-to-date knowledge of sales and store promotions.
- Described product to customers and accurately explained details and care of merchandise, asking open ended questions to identify customers' needs and match them with the best products or services.
- Expert in training individuals and groups the features and benefits of our entire line of products, to maximize their overall experience with the Apple ecosystem.
- Actively pursued personal learning and development opportunities, while working with management to share best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Educated customers on device usage, ensuring seamless integration into their daily lives.
Technical Support Analyst
TECH MAHINDRA (CIBC PROJECT SUPPORT)
11.2021 - Current
- Provided technical support to Employees via phone and email
- Managed Active Directory profiles, including resetting passwords, moving users to appropriate Organizational Units (OUs) and adding/removing users from AD groups
- Provided comprehensive support for Outlook setup, including profile creation, mailbox setup, and troubleshooting add-in issues
- Administered MS-Windows environments by installing and maintaining applications, performing imaging tasks, and ensuring system performance
- Monitored and managed endpoint threat protection, ensuring the security and integrity of company systems
- Set up secure remote access tokens for employees, enabling them to work remotely while maintaining data security
- Assisted with network printer setup and troubleshooting, ensuring smooth printing operations for end users
- Conducted password resets for mainframe applications, ensuring continuous access for authorized personnel
- Utilized ServiceNow ticketing system for efficient ticket management and proper escalation of issues to relevant teams
- Provided monitoring and troubleshooting support for Citrix, including remote PC monitoring, profile recreation, and app troubleshooting
- Assisted with VPN setup and troubleshooting, ensuring secure remote access for employees
- Troubleshot MS Office issues and provided solutions to ensure uninterrupted productivity
- Set up shared drives for efficient file sharing and collaboration within the organization
- Troubleshot SharePoint issues and performed setup tasks to enable effective document management and collaboration
- Provided MS Teams setup and troubleshooting support, facilitating effective communication and collaboration among team members
- Set up Aruba Rap for work-from-home setups, ensuring secure and reliable remote access for Employees
- Perform software testing and quality assurance activities to ensure high-quality deliverables
- Collaborate with cross-functional teams to analyze and resolve complex technical issues, ensuring minimal downtime for end users.
Retail Sales Associate
The Source
Pearson Airport Toronto
09.2022 - 02.2024
- Greeting customers at the storefront and providing courteous, knowledgeable service to motivate a purchasing decision
- Meets or exceeds personal sales targets
- Assist in unloading, unpacking, and pricing of incoming shipments
- Ensures that all transactions are carried out in a professional manner and in compliance with all published company policies and store operating procedures
- Maintains and takes responsibility for an assigned section of the store, ensuring that it complies with store standards at all times, including basic housekeeping, pricing and stock replenishment
- Protects store assets and inventory and guards against internal and external theft in support of all Asset Protection policies, procedures and guidelines
- Assists in the preparation and execution of physical inventories
- Follows published policies related to health and safety rules specific to the workplace
- Promotes health and safety within the workplace and reports potential problems or unsafe situations to supervisors and/or senior management
- Uses POS system for sales & refund transactions, placing customer orders, and daily reports
- Attends company meetings
- Maintains positive relationships with Retail Sales Team
- Supports management in the successful operation of the store
- Performs all other duties as assigned.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Demonstrated knowledge of store products and services.
RETAIL STORE MANAGER
ONAS COMMUNICATIONS (TELUS/KOODO DEALER)
01.2020 - 11.2021
- Investigate and clear all timekeeping exceptions daily
- Communicate weekly financial pick-up slips to Store Support
- Ensure store supplies are stocked and replenished where necessary
- Perform coaching sales observations with Sales Associates in store
- Check and process inventory RMAs daily or as needed
- Complete Transactional Audits daily, share results with Manager and coach back accordingly
- Lead by example and meet minimum sales targets
- Handle customer complaints.
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Recruited, trained and managed a team.
- Coordinated stock replenishment processes as needed based on sales trends.
Education
POST GRADUATE DIPLOMA IN COMPUTER SYSTEM TECHNOLOGY-NETWORKING -
CENTENNIAL COLLEGE
05.2019
BACHELOR OF ENGINEERING IN INFORMATION TECHNOLOGY -
SANT LONGOWAL ENGINEERING AND TECHNOLOGY
05.2016
Skills
- Product knowledge
- Multitasking
- Active listening
- Management
- Teamwork
- Leadership
- Attention to detail
- Adaptability
- Money Handling
- Customer Service
- Product Knowledge
- Store Opening and Closing
- POS System Operation
- Sales Goals Attainment
Certification
- Restricted Area Identity Card (RAIC)
References
References available upon request.
Timeline
Specialist
Apple
05.2024 - Current
Retail Sales Associate
The Source
09.2022 - 02.2024
Technical Support Analyst
TECH MAHINDRA (CIBC PROJECT SUPPORT)
11.2021 - Current
RETAIL STORE MANAGER
ONAS COMMUNICATIONS (TELUS/KOODO DEALER)
01.2020 - 11.2021
POST GRADUATE DIPLOMA IN COMPUTER SYSTEM TECHNOLOGY-NETWORKING -
CENTENNIAL COLLEGE
BACHELOR OF ENGINEERING IN INFORMATION TECHNOLOGY -
SANT LONGOWAL ENGINEERING AND TECHNOLOGY
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