Manjeet Kaur Deol
Customer Service Specialist
Winnipeg,MB
Summary
Diligent Security professional with 4 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Helping more than 50 people per day on call as well as in person. Typing more than 45 words per minute while writing daily reports
Overview
5
5
years of professional experience
3
3
Languages
Work History
Front Desk Security Officer
Allied Universal Security Services
Winnipeg, MB
07.2019 - Current
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Issued access cards to authorized personnel to monitor access points.
- Wrote detailed reports of all security breaches and investigations.
- Monitored CCTV cameras and alarm systems for security breaches.
- attending phone calls on front desks- solving customer inquires and helping more than 50 people per day with inquires
Food Service Supervisor
Taste Of Mediterranean
Winnipeg, MB
03.2023 - 01.2024
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ordered new supplies and food to maintain service levels.
- Established and managed team schedules and shift assignments.
- Oversaw training of more than 10 team members.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Education
Bachelor of Arts - International Development Studies
University of Winnipeg
Winnipeg, MB 05.2001 -
Skills
Facilities Oversight
Regulatory Compliance
CCTV Monitoring
Multitasking Abilities
Decision-Making
Problem-Solving Abilities
Data Entry
Emergency Response
Timeline
Food Service Supervisor
Taste Of Mediterranean
03.2023 - 01.2024
Front Desk Security Officer
Allied Universal Security Services
07.2019 - Current
Bachelor of Arts - International Development Studies
University of Winnipeg
05.2001 -