MANJEET MANKANI
Toronto,Canada
Summary
Experienced and motivated hospitality professional with over 6 years in food service and corporate travel, including supervisory roles in both India and Canada. Proven skills in team leadership, customer service excellence, and operational efficiency. Known for handling high-pressure environments, managing diverse teams, and delivering high-quality guest experiences. Currently completed post-graduate diploma in Hospitality and Tourism to further strengthen my leadership in hospitality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food & Beverage Supervisor
Petros82
Toronto, Canada
09.2023 - Current
- Company Overview: Greek Fine Dining Restaurant
- Supervised and supported a team of 6+ front-of-house staff during dinner service.
- Trained new employees on service protocols, guest engagement, and health & safety standards.
- Assisted in creating weekly shift schedules and daily task checklists.
- Led pre-shift briefings and ensured all team members were aligned on daily goals.
- Handled guest complaints professionally, ensuring issues were resolved promptly.
- Supported special events and coordinated table planning and execution.
Corporate Travel Supervisor
Thomas Cook (India) Ltd.
Mumbai, India
06.2019 - 06.2022
- Promoted after 1 year to supervise a team of 5 executives handling high-profile travel accounts.
- Oversaw complete travel arrangements for Reliance Group and Ambani family, including air, hotel, and car services.
- Ensured 24/7 support coverage and delegated client assignments efficiently.
- Reviewed and approved all travel documents, expense reports, and VIP requests.
- Conducted weekly training sessions on updated travel software and customer service standards.
Corporate Travel Executive
Thomas Cook (India) Ltd.
Mumbai, India
06.2018 - 06.2019
- Coordinated corporate travel for international clients, handling bookings, cancellations, and upgrades.
- Built relationships with hotel partners and negotiated premium service deals.
- Provided check-in assistance, chauffeur scheduling, and special travel arrangements.
- Worked closely with back-end teams to ensure seamless guest experiences.
Hospitality Intern
The Leela Hotel
Mumbai, India
12.2015 - 06.2016
- Supported guest check-in/check-out, concierge services, and VIP arrivals.
- Assisted supervisors in managing shift duties and guest escalations.
- Maintained guest profiles and preferences for repeat visits.
- Rotated through all four major departments: Front Office, Housekeeping, Food & Beverage, and Kitchen.
Education
Post-Graduate Diploma - Hospitality & Tourism
Fanshawe College
Toronto, Canada12.2024
Diploma - IATA Foundation – Travel & Tourism
Kuoni Academy
Mumbai, India11.2017
Bachelor of Science - Hospitality & Tourism
Atharva College of Hotel Management
Mumbai, India03.2017
Skills
- Team Leadership & Training
- Customer Service Excellence
- Conflict Resolution
- POS & Reservation Systems
- Event & Staff Scheduling
- Food Safety & Smart Serve Certified
- Corporate & VIP Guest Management
Certification
- Smart Serve Ontario
- Safe Food Handling
- TICO (Travel Industry Council of Ontario)
- AODA
- OTEC Guest Service Excellence
- AHLEI – Guest Service Gold
- Cvent (Event Marketing Strategy)
Timeline
Food & Beverage Supervisor
Petros82
09.2023 - Current
Corporate Travel Supervisor
Thomas Cook (India) Ltd.
06.2019 - 06.2022
Corporate Travel Executive
Thomas Cook (India) Ltd.
06.2018 - 06.2019
Hospitality Intern
The Leela Hotel
12.2015 - 06.2016
Post-Graduate Diploma - Hospitality & Tourism
Fanshawe College
Diploma - IATA Foundation – Travel & Tourism
Kuoni Academy
Bachelor of Science - Hospitality & Tourism
Atharva College of Hotel Management