Manjeet Kaur
Brampton,Ontario
Summary
Qualified food service professional bringing 2 years of experience in the field. Focused on providing exceptional customer service and maintaining food safety.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VK Communications
01.2024 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
FOOD SERVICE SUPERVISOR
Subway
09.2022 - 12.2023
- Tracked food production levels, meal counts, and supply costs.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
TEAM MEMBER
Tim Hortons
03.2022 - 08.2022
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Monitored and verified all merchandise was properly priced and labeled.
- Maintained database systems to track and analyze operational data.
Picker Packer
Rhenus Logistics
09.2021 - 03.2022
- Followed written and verbal instructions to prioritize work and meet daily demands
- Met packing line goals by restocking packing materials, reporting issues and keeping stations organized
- Met volume goals by quickly completing orders
- Picked proper items and quantities according to pick lists
- Lifted and arranged products on pallets and organized in staging area
- Minimized risk of loss by carefully closing and securing packages.
Education
Post Graduation: Hotel And Resort Management -
Lambton College of Applied Arts And Technology
Mississauga, ON08.2022
Bachelor of Arts - undefined
Punjabi University - India
05.2019
Skills
- Data Collection
- Paperwork Processing
- Call Management
- Scheduling
- Data Entry
- Microsoft Outlook
- Microsoft Excel
- Administrative Support
- Shipping procedures understanding
- Stock management
- POS systems expert
- Staff Training
Certification
- Basics.fst Food Handler
- Smart Serve
- WHIMCS2015 (GHS) the source for food safety
- AODA workplace wellbeing
- OHSA worker's health and safety Awareness in 4 steps
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
VK Communications
01.2024 - Current
FOOD SERVICE SUPERVISOR
Subway
09.2022 - 12.2023
TEAM MEMBER
Tim Hortons
03.2022 - 08.2022
Picker Packer
Rhenus Logistics
09.2021 - 03.2022
Post Graduation: Hotel And Resort Management -
Lambton College of Applied Arts And Technology
Bachelor of Arts - undefined
Punjabi University - India
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