MANJEET DHALLA
Winnipeg,MB
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Shell Gas Station
07.2022 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Security Guard
Impact Security And Investigations
03.2022 - 06.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Assistant Accountant
APAR Services (Finance)
09.2020 - 08.2021
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
Assistant Manager
DCB Bank Ltd
01.2018 - 04.2019
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved operational efficiency by adopting new technology for inventory management.
Education
Post-Graduate Certificate - Applied Business Analysis
University of Manitoba
Winnipeg, MB07-2022
Master of Arts - Economics
Panjab University
Chandigarh, India05-2014
Bachelor of Commerce - Accounting And Finance
Panjab University
Chandigarh, India05-2012
Skills
- Customer service
- Problem-solving
- Customer engagement
- Teamwork
- Teamwork and collaboration
- Conflict resolution
- Policy and procedure adherence
- Flexible schedule
Certification
- Intermediate First Aid/CPR C/AED Certification [St. John Ambulance, Winnipeg, MB]
License
- Private Investigator and Security Guard
Timeline
Retail Sales Associate
Shell Gas Station
07.2022 - 08.2024
Security Guard
Impact Security And Investigations
03.2022 - 06.2022
Assistant Accountant
APAR Services (Finance)
09.2020 - 08.2021
Assistant Manager
DCB Bank Ltd
01.2018 - 04.2019
- Intermediate First Aid/CPR C/AED Certification [St. John Ambulance, Winnipeg, MB]
Post-Graduate Certificate - Applied Business Analysis
University of Manitoba
Master of Arts - Economics
Panjab University
Bachelor of Commerce - Accounting And Finance
Panjab University
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