Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Manjap Nijjar

Toronto,Canada

Summary

Experienced banking professional with a proven track record of more than 2 years at Scotia and BMO Financial Group. Demonstrated expertise in various aspects of retail and back-office banking operations. Proactive Office Administrator with more than one year of experience managing office operations in fast-paced, deadline-driven environments at CNB computers INC. Possesses excellent time-management and organizational skills. Proven analytical and problem-solving skills have consistently contributed to successful financial management and heightened client satisfaction.

Overview

4
4
years of professional experience

Work History

Dispatcher / Operations Support

Sunrise Readymix (Concrete Company)
03.2025 - 08.2025
  • Scheduled and coordinated daily delivery of concrete trucks to multiple job sites.
  • Communicated with drivers, site supervisors, and customers to ensure timely deliveries.
  • Monitored vehicle locations and adjusted routes based on traffic, delays, or urgent requests.
  • Recorded delivery times, truck assignments, and material usage in dispatch logs.
  • Assisted in handling customer inquiries and resolving scheduling conflicts.

Dispatcher / Logistics Coordinator

Triple Trans Mill Services Limited
11.2024 - 02.2025
  • Assigned routes and coordinated pick-ups for scrap collection trucks across the city.
  • Maintained constant communication with drivers to provide updates and resolve on-road issues.
  • Tracked fleet schedules to maximize efficiency and minimize downtime.
  • Logged daily dispatch activities, including loads collected, delivery times, and driver hours.
  • Worked closely with management to ensure compliance with safety and transportation regulations.

Payments Servicing Analyst/Senior Processor

BMO Financial Group
Toronto, Canada
03.2023 - 10.2024
  • Played a pivotal role in facilitating the integration of BMO's acquisition of Bank of the West.
  • Collaborated with managers to refine outdated policies during the acquisition and successfully managed 109 Balance Transfer cases for Bank of the West clients during the acquisition.
  • Analyze outstanding credit card payments which failed to process correctly; make necessary adjustments to reconcile applicable General Ledger - includes payment investigations, keying, and transaction reversals.
  • Conducted comprehensive analysis of clients' accounts, financial statements, payment history, and current financial condition to identify trends and patterns to create actionable steps, increasing operational performance by over 20%.
  • Training new employees and supporting them during the onboarding process.
  • Prepared and presented payment reports, transaction summaries, and recommendations to senior colleagues for final approval.
  • Provided supporting documentation for all financial transactions and reports to reduce risk by over 25%.
  • Reconciled daily general ledgers to clear out of balances.
  • Used Microsoft Excel to debit and credit BMO accounts and ledgers to ensure financial transactions resulted in balanced accounts at the end of every business day.
  • Issuing Credit Balance Refunds to clients as well as processing and distributing Drafts, Official Cheques and Money Orders.
  • Issued and documented payment settlements sent to other financial institutions to resolve rejected payment cases.
  • Verified, validated, and keyed the settlements onto BMO's database to ensure accuracy in financial records.
  • Operated in a fast-paced, detailed, and deadline-orientated work environment to ensure internal and external stakeholders' business objectives were achieved, increasing efficiency by over 5%.

Accounting Clerk

RBC (Royal Bank of Canada)
01.2023 - 03.2023
  • Processed financial transactions, account reconciliations, and data entry with accuracy.
  • Maintained and updated accounting records in compliance with internal policies.
  • Assisted with preparing financial reports and verifying documentation for audits.
  • Communicated with internal teams to resolve discrepancies in statements and transactions.
  • Ensured confidentiality of sensitive financial information at all times.

Accounting Clerk/ Escalated customer concerns

Scotiabank
Mississauga, Canada
07.2022 - 02.2023
  • Expert in Debiting, crediting, and total accounts on computer spreadsheets and databases, using specialized accounting software.
  • Case management: reviewing, processing, and resolving 10-12 cases or other high-risk items on daily basis.
  • Comprehensive understanding of LAN/PC operations and systems (e.g. Pega, MS Office Suite, AS400, FFT, TKS. Intralink, IRIS, and others) understanding of operating procedures in relation to financial returns and reporting.
  • Effectively support a high-performance environment by ensuring that department and position accountability, objectives, and goals are understood.
  • Foster an environment that encourages quick, flexible, and timely support, while mitigating risk by efficiently completing daily activities that contribute to volume tracking, ensuring optimal branch support needs are met.
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes promptly and accurately.
  • Increasing banking promotions by over 15%.
  • Help build a positive, diverse, and equitable work environment by promoting team effectiveness as well as participating in personal performance development.

Office Administration/ E-Commerce Specialist

CNB Computers INC
Mississauga, Canada
04.2021 - 06.2022
  • Manage all administrative tasks including scheduling appointments, handling phone calls and emails, and coordinating meetings.
  • Provided administrative support to the executive team, including managing calendars, scheduling meetings, and preparing documents.
  • Managed office inventory and supplies, placing orders as needed and maintaining organized storage areas.
  • Trained new employees on company customer service policies and service level standards.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.

Education

Diploma - Attestation d'études Collégiales (AEC) - Web Design and Programming

Collège CDI
Montreal, QC
04.2022

Skills

  • Microsoft Excel
  • VLOOKUP
  • Power Pivot
  • Power Query
  • Data Validation
  • Nested IF
  • Slicers
  • Dashboards
  • PowerPoint
  • Word
  • Google Workspace
  • Excel VBA
  • Macros

Websites

Timeline

Dispatcher / Operations Support

Sunrise Readymix (Concrete Company)
03.2025 - 08.2025

Dispatcher / Logistics Coordinator

Triple Trans Mill Services Limited
11.2024 - 02.2025

Payments Servicing Analyst/Senior Processor

BMO Financial Group
03.2023 - 10.2024

Accounting Clerk

RBC (Royal Bank of Canada)
01.2023 - 03.2023

Accounting Clerk/ Escalated customer concerns

Scotiabank
07.2022 - 02.2023

Office Administration/ E-Commerce Specialist

CNB Computers INC
04.2021 - 06.2022

Diploma - Attestation d'études Collégiales (AEC) - Web Design and Programming

Collège CDI

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Manjap Nijjar