Cashier
Shoppers Drug Mart
11.2024 - 02.2025
- Shoppers Drug Mart – Toronto, ON
- October 2024 – February 2025
- Served as a front-line single point of contact, welcoming customers and responding to walk-in inquiries in a respectful and supportive manner
- Assisted customers by identifying needs, answering questions, and directing them to appropriate products or in-store services
- Communicated clearly and professionally with diverse community members, including newcomers and seniors
- Handled payments, returns, and sensitive customer interactions accurately while maintaining confidentiality and trust
- Managed multiple responsibilities at once, including customer support, cash handling, stocking, and maintaining organized service areas
- Supported daily store operations by keeping front-of-store areas clean, safe, and welcoming
- Responded calmly and effectively to customer concerns, demonstrating strong problem-solving and de-escalation skills
- Collaborated with team members to ensure smooth operations during busy periods