MANITA KALER
COQUITLAM
Summary
Experienced Restaurant Manager with proactive and ambitious approach to leadership. Skilled in optimizing operations, enhancing customer satisfaction, and driving team performance through articulate communication and assertive decision-making. Demonstrated ability to create dynamic work environment that fosters growth and achievement. Committed to delivering exceptional dining experiences and achieving organizational goals.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
A&W Restaurants
01.2022 - Current
- Maintained a high level of customer service by addressing patron complaints promptly and professionally
- Cultivated positive relationships with customers through excellent hospitality services
- Provided leadership by setting clear expectations for team members
- Monitored cash handling procedures to accurately charge customers
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel
- Monitored budgets and payroll records to verify authorization of expenditures
- Monitored compliance with health and fire regulations to reduce risk
Cashier
A&W Restaurants
01.2020 - 12.2021
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Provided excellent customer service by greeting customers and offering assistance
- Helped restock shelves when necessary to maintain an organized display area
- Counted and balanced cash drawer at the beginning and end of each shift
System Analyst Intern
HCLTech
07.2018 - 08.2019
- Participated in developing project plans, timelines, budgets and resource allocations
- Provided technical assistance for users experiencing issues with hardware or software systems
- Managed databases by creating tables, writing queries and optimizing storage space usage
- Assisted in troubleshooting network connectivity issues between multiple sites
- Conducted system performance tests to ensure optimal speed and accuracy of program execution
- Provided technical documentation including flowcharts, diagrams and user guides
Education
Post Degree Diploma - Human Resources Management
Douglas College
12.2021
Post Degree Diploma - Project Management
Douglas College
12.2020
Bachelor's of Technology - Information Technology
Punjab Technical University
05.2018
Skills
- Operations Management
- Trained in performance and wage reviews
- Labor and food cost control
- Point of Sale (POS) system operation
Accomplishments
- Managed team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used All-in-one management software Clearview and Xenial to simplify operations and create efficiencies.
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Restaurant Manager
A&W Restaurants
01.2022 - Current
Cashier
A&W Restaurants
01.2020 - 12.2021
System Analyst Intern
HCLTech
07.2018 - 08.2019
Post Degree Diploma - Project Management
Douglas College
Bachelor's of Technology - Information Technology
Punjab Technical University
Post Degree Diploma - Human Resources Management
Douglas College
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